CMDB data management retire policy

[AbhishekK723490]

Hello Community,

I have configured CMDB retire policy and also tested it, my question is when the CMDBtask is not in closed state, we are able to see the CI records that are included in the task, but when the task is approved/ closed suddenly the records gets vanished as shown in below screenshot:

I am not able to paste the screenshot, if someone got my questions, please try to answer ASAP

Thank you.

[Mark Manders]

A screenshot would help. You can either paste an image or just add it as attachment.

[AbhishekK723490]

[AbhishekK723490]

Hello @Mark Manders When the CMDBtask was in WIP or in Open state , I was able to see the records but after the task is closed the records suddenly disappeared. Please let me know what should I do in order to avoid this, if possible please provide me simple step by step process as I am new to this platform. Thank you in advance.

[Nishant8]

Hello @AbhishekK723490, The shared screenshot is from the Policy Execution record, not from the CMDB task. Nevertheless, the concept remains the same: the task is available for review and deletion once it is completed.
The CIs to be reviewed and picked up by the policy are stored in the cmdb_data_management_task_to_ci table. This is designed to be a lightweight table, meaning CIs are deleted once they are processed (retired, in this case).I believe there is no OOB feature available to retain processed CIs. You could consider writing a Business Rule on the table to copy the records to a custom reporting table. However, as you know, customization is the last option we should consider and should be avoided as much as possible.
There is a related thread discussing ServiceNow's plan to enable this feature in an upcoming release. Please check here:

https://www.servicenow.com/community/cmdb-forum/tracking-retired-cis-by-cmdb-data-management-tasks/m...

Regards,

Nishant