Tracking Retired CIs by CMDB Data Management Tasks

Cody17
Tera Contributor

‎10-16-2024 04:06 AM

Hello,

 

Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs.  Before approval on the task, there are two related lists, one showing the CIs being reviewed for retirement, and one for the approvers.  After approval/the flow runs, the task is completed and the CI related list is hidden.  The records are also deleted from the cmdb_data_management_task_to_ci table that was relating the CIs to that CMDBTASK.  The approvals related list also gets cleared, with the assigned to field being the only way to track who approved the record.  Is there any out of box way to track what CIs are retired and who approves the CMDB task?  We could certainly add functionality to log this information to the close notes or work notes, but I would like to avoid this if there is a simpler solution.  It feels like I am missing something that should at least show what CIs were retired by the task.  Thanks!

 

 

 

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Tony Branton
ServiceNow Employee
ServiceNow Employee

‎10-25-2024 01:44 PM

Hi,

 

You're not missing anything - the capability you're describing is something similar to what we have in the backlog for Data Manager. The capability will be similar to what exists in Data Manager tasks for Attestation (see screenshot), although we need to evaluate the impact on performance for updating the task and journal field when retiring/archiving/deleting thousands of records.

Reporting on who approved a task for retiring CIs and seeing the related CIs is more challenging since it requires records to be retained in the cmdb_data_management_task_to_ci table which can quickly grow if records aren't cleaned out.  We'll investigate it the use case - but can't say if we can come up with a solution at the moment.

 

TonyBranton_0-1729889050296.png

 

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Yves-Robert Rei
Tera Contributor

‎04-10-2025 08:41 AM

@Tony Branton I'm interested in the same functionality, can you confirm you still have this improvement in the CMDB Data Manager backlog?

Thanks 

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Tony Branton
ServiceNow Employee
ServiceNow Employee
In response to Yves-Robert Rei

‎04-10-2025 09:23 AM

Yes, this is still in the backlog and we hope to start work on this in early 2026.