CMDB Data Manager Archive policy tasks stay pending
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02-12-2025 06:24 AM
I have created an archive policy in the data manager that do not need a review, so the tasks created should be automatically approved. I see that the subflow completes, however the task remains in a state of 'Pending' and the CI's that fit the policy filter (there are 5300 records) do not actually get sent to the archive table. Is there some configuration that I need to change to get this policy to run/complete properly? I am not sure if just the sheer amount of records take too long to process or what the issue could be, but appreciate any advice. Also, I know that there is a way to create an archive rule, however my understanding is that for archiving CI's, we are recommended to use the data manager policies.
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06-16-2025 06:52 AM
Thanks for the update. My issue seems to be different. I was trying to archive near 200k CIs but the CMDB Tasks would not create the archive chunks for a specific CI class and kept failing - which would then put the task back to Pending after initially putting it as Closed Incomplete, and they would never get archived, even after 4 days.
I ended up using an Archive Rule for that specific CI Class which worked well.
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12-07-2025 03:12 AM
I am also facing the same issue I do not have much data as an initial run it is only 92 records and could see in 92 records I have still 39 records that are not archived... is there a way to push these Ci to archive the task is running for the past 3 days.....lolz there are some empty line items do you think the search went into a loop.
