Open a CMDBTASK by default in SOW?

[Michael T]

Hello all 🙂

I have a requirement to enhance user experience for CMDB team:

When a CMDBTASK is opened from a list (such as My Work list), the CMDBTASK will open in the Service Operations Workspace by default, rather than the platform UI.

Is this a possibility? If so, where can this be configured? Thanks all!

[Ashok Sasidhara]

You can recommend an alternative solution which would not need any customization. 'CMDB Workspace' has a 'My work' tab which shows the CMDBTASKs. Ideally the users working on CMDBTASKs should be given access to 'CMDB workspace' and also should be educated about how to find and work on CMDBTASKs from the 'CMDB workspace'.

[jmmoore]

My recommendation is twofold:

• Use the CMDB workspace as Ashok suggested above. The certification experience may be different/worse in other workspaces.
• Use a navigation handler (sys_navigator table) for this. Here is a script that you can try.

(function() {

var sysId = g_uri.get('sys_id');

if (!sysId) {
answer = g_uri.toString();
return answer;
}

// Workspace routing
answer = "/now/cmdb/my-work/sub/task-detail/" + sysId;

return answer;

})();