CMDB Data Manager -Certification Group not visible
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hello Experts,
I am trying to select a GROUP from sys_user_group in Policy Creation for Certification.
But that Group name is not populating in below.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @Nisha30
Are you admin / do you have ITIL role.
1. Ensure CMDB Workspace plugin version is up to date.
2. Create your CMDB Data Manager policies within the CMDB Workspace application scope, as some settings are restricted in the global scope.
3. The users might failing the table level read ACL on sys_user_group table.
If you are not an admin, ensure that you have the necessary read ACL permissions on the sys_user_group table.
Assuming that specific group that is active.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @Nisha30
Select Specific User Group you can able to choose the group but you need to have basic roles for that
Role required: sn_cmdb_user, sn_cmdb_editor, or sn_cmdb_admin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
But I am admin here , it should not matter , to Configure why the groups does not show up not sure
Thanks