CMDB - Populate Assignment "Change Group" Groups for Principal CI Classes
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03-13-2024 02:44 AM
I got the requirement -
As a Configuration manager, I need to add "Change Group" formerly known as the assignment group info for all Principal CI classes so that incident and change workflows can route to the proper support team. The support team is "Infrastructure"
Tech Approach:
Follow guidelines by creating Dynamic CI Groups so that the fields are synchronized with the related dynamic CI group and all the CIs that are contained as part of the group.
The Change group is to populate the group that are assigned change management requests and tasks.
Note :
I know this is done when I can navigate to the Principal CI Class and verify Principal CI classes have assignment "Change Group" populated and that the data is sync'd across all CI's of that class
How can I achieve this?
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03-13-2024 03:07 AM
I am not sure able to help you or not, but when you design this, please note this point as well mate.
OOTB there is BR Assignment group Auto populate based on CI /SO, if a CI / SO has group assigned then the assignment group popluated in Change record.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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