Hi all,Currently working on the following:As a owner of servers, I would like to be automatically notified when certain data is missing from the CIs. So obviously, the place we can see this is at Configuration > CMDB Dashboard > CMDB View Following f...
Hi everyone,We recently upgraded to the Yokohama release and have encountered an issue with one of our Discovery Schedules targeting data center devices. The schedule starts as expected and the IP ranges are correctly configured, but the discovery pr...
I have a retirement policy set up via CMDB Workspace Data Manager and assigned to a specific user group. This policy is generating 2 approvals for each member in the group and i cannot figure out why this is happening. Does anyone have an idea?
Set the following fields to be mandatory AT ALL TIMES for incident records: - Caller, Category, Subcategory, Configuration item, Assignment group and Short description.
How can a trigger a reminder notification for 10th 15th 20th day of the month to a user.
Hello all, I see some articles, some community questions regarding Identification and Reconciliation Rules.Can someone explain me the below question? We will configure Identification rules and as well as Reconciliation rules.I have read that, based o...
Hello, We are using azure cloud discovery to discover azure CI. We setup cloud admin portal for the instances, and run the classic discovery for the server. I notice 2 issues : 1. There's no relation between the instance and the server.2. Some field...
We need a way to add hundreds of devices to tickets.....especially for class computer.
While discovering EMC Isilon storage device getting error at identification phase,Discovery status is FAILURE, Identification sections in pattern failed: section: Identification, error: class java.lang.String cannot be cast to class java.util.List ca...
Hi guys, I need help on what seems to be the problem with our UI Action Refresh Impacted Services. Some Impacted Services/CIs of the Affected CI are missing on the list whenever we click the Refresh Impacted Services. For example, In this screenshot,...
Hello, I was checking out CMDB 360 in workspace and I can see there that "Total CMDB 360 Records" is having 17 million records. However, when I checked the cmdb_ci table it is fetching 24 million records. How can this be fixed?
Hello, We are using the Service Graph connector to integrate our domain-separated ServiceNow instance with Tanium. I’ve encountered an issue where Configuration Items (CIs) created by the integration during the first run are correctly placed in the e...
If you're managing a CMDB in ServiceNow, it might not be as accurate as you think. Just this month, I audited three enterprise CMDBs. All three were riddled with issues, ghost servers still marked active, apps assigned to employees who left years ago...
Write code to make attachment mandatory if priority is critical and state changed to resolved in Incident table. Please suggest.
Hello all,There are some attributes that are in Business application need to be in Application service. can we use same attributes of business application form to application service ? Regards,Srinivas