CMDB Remediation/Health Metric

[Jaap]

Hi all,

Currently working on the following:

As a owner of servers, I would like to be automatically notified when certain data is missing from the CIs.

So obviously, the place we can see this is at Configuration > CMDB Dashboard > CMDB View

Following from there, I would like to e.g. select the servers and see what required fields are missing.

Then, I would like to remediate those CI's by clicking remediate and sending out a task OR the task is created already once it is detected the field is missing.

So I have been exploring the platform and what I have found

• Health Metrics ->  Under Configuration > Health Preference.
  Only thing here is that I am not sure when I select the 'Required' metric and enable the 'Create Task' if it is enabled for ALL the CIs
• CMDB Remediation -> need to create a workflow with certain conditions. Knowledge of workflow is limited so did not fully explore it. To be continued maybe.

If you guys can help out, it is highly appreciated!

Regards,

Jaap

[Tony K]

Hi Jaap,

We do use remediation tasks and I think they are pretty useful. We use them for missing fields, stale, orphans and duplicates. The health jobs run each morning automatically. The tasks are then created and assigned out to the appropriate assignment groups. Each can be configured to what you need. For example we've focused on a few classes like windows and linux server, network gear, switches, routers, etc. For required/recommended fields you can set that per class on the CI Class Manager, stale is how long since last update or discovery scan for example. Could be 7 days, 21 days, whatever your company decides. 

We've gone a step further and use the CMDB health dashboards as well, along with CMDB groups. Here you can filter on status like only operational, only if the managed by group is a list of certain assignment groups, to fine tune down to only looking at windows servers that a few assignment groups are in charge of. There is a lot of flexibility. You just have to know what you want to look at, what classes are important to you and what values you want to be required.