CMDB Task Approval

[hieutnk]

On a now learning instance, when a CMDB Task is created by a policy, it'll be assigned to System Administrator account (I left field Managed by group on CI empty). But when I apply on an official development instance, it's not assigned to System Administrator (with sufficient rights). Why is it so, how can a task be assigned to System Administrator if not set value for field Managed by group

Thanks and appreciate any clarification.

[Tanushree Maiti]

Hi @hieutnk 

• Configure the default assignment group inside the policy’s runtime attributes
• Navigate to the policy runtime attributes table and verify that the designated "Run As" user has full administrative rights to capture unassigned error tasks.

Refer:

https://www.servicenow.com/community/cmdb-forum/cmdb-task/m-p/3033889

KB2674719 CMDB Data Manager Policy Not Creating CMDB Tasks Due to Run-As User Table Access