Hello Community,
I have a requirement where any time a CMDB Task with the format CMDBTASK0001063 is created, it should be assigned to the "ABC" group for management. Currently, this task is assigned to the user administrator.
To address this, I found three policies in the "CMDB Data Management Policy Runtime Attributes." In one of these policies, there is a field named "Task Assignment Group," where I added the "ABC" group. However, I am unsure how this will affect the creation of CMDBTASK tasks.
I also found a scheduled job related to this, which is shown in the attached screenshot. I attempted to run the job, but the task was not created in the CMDB Data Manager. The job is named "CMDB Task Approval Subflow."
If anyone has insights or suggestions on how to proceed, your assistance would be greatly appreciated.
The three policies you found are intended for retiring, archiving or deleting CI records that are dependent on CI records that are being retired, archived or deleted using Data Manager policies you create. These policies are intended to run automatically to avoid creating orphan CIs. There's no need to separately approve tasks created by these policies since any approval would be performed in tasks generated by the retire, archive or delete policies you create.
Modifying these policies and associated jobs is not recommended.
It also looks as though you're working with the legacy version of Data Manager which has been replaced by a new version included in CMDB Workspace that was released on the Store in November 2023. The new version provides more flexibility in policies for task assignment, allowing you to select:
- User group field (when a reference field exists in the target table)
- User field (when a reference field exists in the target table)
- User group (any user group)
- User (any user)
Screenshot below shows the assignment options:
It's strongly recommended to use the new version included in CMDB Workspace as the legacy version will be deprecated soon.
