Service Graph Connector for Fortinet Telco SDWAN

[JonathanR149250]

I am trying to set up Service Graph Connector for Fortinet Telco SDWAN. I have been able to get the configuration done, even though the import set shows it was successful, it does not import any CI's.

Any help would be greatly appreciated!

[pavani_paluri]

Hi @JonathanR149250 ,

If the import set is showing as successful but no CIs are being created, I would recommend checking a few areas:

1. Verify data is actually being loaded into the staging/import table

   • Open the Import Set Run and confirm records were imported.
   • Make sure the imported records contain key device attributes such as hostname, serial number, device ID, IP address, etc.

2. Review the transform and IRE processing

   • Check Transform History for any skipped or ignored records.
   • Review the CMDB Identification Logs (cmdb_identification_log) to see if records are being rejected by IRE due to missing identifiers.

3. Check connector and system logs

   • Look at IntegrationHub execution details, ECC Queue, and System Logs for any warnings or errors.
   • Common messages include records being skipped because required identification attributes are missing.

4. Validate the Fortinet API account

   • Ensure the API user has access to retrieve SD-WAN devices/sites and inventory information.
   • I've seen cases where authentication succeeds, but the API returns no device data due to permission limitations.

5. Confirm the target CI classes

   • Depending on the connector version, devices may be created in specific network-related CI classes rather than the base CMDB table. Try searching classes such as Network Device or Router directly.

Could you please share 

• Number of records loaded into the import set
• Any errors or messages from the Identification Log

That information should help narrow down the root cause pretty quickly.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

[JonathanR149250]

Thank you for the advice.

I have attached a couple of screenshots that show what I see on my end. I was able to verify the API accounts does have the proper access.