CMDB Workspace without Menu items

[jnipala]

Why is CMDB Workspace without any menu items? 

Instance is OOB and CMDB Workspace just installed but appears without menu items. 

[Bhuvan]

@jnipala 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[jnipala]

in this video you can see menu items like: Home - Governance - CMDB 360 - Insights - Management

Those are now totally missing in my OOB PDI-instance. 

CMDB workspace has been Repaired and it is the latest version. Im as admin. 

Why ? 

[Bhuvan]

@jnipala 

I have not come across this issue in any of our instances. Please see if below article helps

https://www.servicenow.com/community/cmdb-articles/common-issues-seen-in-cmdb-workspace/ta-p/3361481

Suggestion from the article is to check for missing UX Page Properties or corrupted plugins or repair app shell 

https://www.servicenow.com/community/cmdb-articles/cmdb-workspace-faq-how-to-restore-missing-menu-ba...

If you already tried updating CMDB Workspace and repairing the plugin, try with App Shell plugin update or repair. Clear the cache, logout and login to the instance again to try the behavior.

If this does not work, please log a support case with ServiceNow.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[jnipala]

[Bhuvan]

@jnipala 

You are not uninstalling the application. When you repair the plugins, it will install the application again from app repository and if there are any missing components, usually repairing the plugin would fix it.

If you are facing same issue after repairing CMDB Workspace and App Shell, I would recommend to create a Support Case with ServiceNow.

Below is a sample plugin repair

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan