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Discovery and Hardware Models

Discovery is creating models and inputting the model number into the Name field on the Hardware Model Table. The model number field is empty. This would be for Cisco IP switches. It is also creating duplicate models on some assets. Some assets are ad...

Resolved! Query on identifier entries (Identification rules)

For Windows class, in the Identifier entries, I see that the attributes are mentioned as 'Name and Serial number'.   but its not editable. Also I could not see any identifier entries created for Windows class. I can see OOTB its defined only for Har...

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Suggy by • Giga Sage
  • 3848 Views
  • 4 replies
  • 4 helpfuls

Resolved! Customization of transform map using IntegrationHub ETL?

Hi, If I want to customize a preconfigured transform map, should I do it in Robust Transformer (CMDB Integration Studio....) or directly in IntegrationHub ETL Transform Map Assistant? all data comes from Service Graph connector for Microsoft excel pl...

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kris29 by • Tera Contributor
  • 4314 Views
  • 4 replies
  • 2 helpfuls

Service Builder

Anyone using Service Builder and any reason why Application Service and Business Application are not covered given they are a foundation of CSDM?

Mark113 by • Tera Contributor
  • 1995 Views
  • 2 replies
  • 2 helpfuls

Resolved! Robust import set transformer - resources ?

Hi,I am looking for resources that explain step by step how Robust import set transformer works, how to understand predefined configurations or create them from scratch.I cannot find any materials on now-learning. The only articles I found are docs, ...

kris29 by • Tera Contributor
  • 3199 Views
  • 4 replies
  • 4 helpfuls

Duplicate CI(s) relationships in CMDB

Hello, I am dealing with the issue where existing CIs duplicate relationships are causing the SN Discovery to fail to update a scanned CI. Does anyone happen to know how to query CMDB CI relationships table (cmdb_rel_ci) and produce a report to list ...

Sergei3 by • Kilo Contributor
  • 2627 Views
  • 4 replies
  • 3 helpfuls

How to get the list of CI's from service offering

I want to create a reference qualifier for the incident table that if a user selects service and service offering then under configuration items I have to get all the CI's based on the service offering. As per my understanding Business applications w...

rahul16 by • Giga Guru
  • 4668 Views
  • 5 replies
  • 3 helpfuls

Resolved! Relationship type to use between Service CI and equipment in cluster

Actually we are using the classical relationship Depends On: Used by between the Service CI and the CIs where the service is running on. What about the scenario when the devices are in cluster. what relationship type can reflect these case? I am refe...

AlbiAlb by • Kilo Contributor
  • 4570 Views
  • 2 replies
  • 0 helpfuls