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CMDB

ShiningStar1
Tera Contributor

‎12-14-2024 07:31 AM - edited ‎12-14-2024 07:33 AM

Hello All,

 

Please help with the below two requirement as i am new to CMDB .

 

How to make the CMDB attribute fields read only to cmdb users.

How to hide the retire CIs.

 

Please help with the required steps.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ShiningStar1

‎12-14-2024 10:48 AM

ACL is best option. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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ShiningStar1
Tera Contributor
In response to Dr Atul G- LNG

‎12-14-2024 10:44 AM

Hi Atul,

There is an OOB ACL for cmdb_ci table for ITIL users .But i am not able to make it inactive .Any idea how do i do that .

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ShiningStar1

‎12-14-2024 10:46 AM

Hi @ShiningStar1 

 

You need to get elevated role for same.

 

AGLearnNGrow_0-1734202003327.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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ShiningStar1
Tera Contributor
In response to Dr Atul G- LNG

‎12-14-2024 10:51 AM

HI Atul,

Thanks again .Just wanted to have an idea as there is a requirement to hide the retired cis so only operational should be visible .How to achieve this.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ShiningStar1

‎12-14-2024 12:02 PM

Hi @ShiningStar1 

You can do it via ACL, but I am again saying, dont create technical debt. It is more on user education , that how to filter the records.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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