Hello, We would like to start discovering our Ricoh Printers globally. SNMP is enabled by default and the snmp credentials used is the regurlar 'public' one. So far so good, but there is one showstopper, discovery is picking the 'sysname' from the pr...
Hello,I am in the process of transitioning from SCCM 2016 plugin to the SCCM Service Graph Connector plugin.Everything was going smoothly until I realized the integration is creating new product models, and assigning different model categories to the...
Hi for data cleanens in our cmdb we want to define some data policys to clean up older data.the idea here is to have a rule to delete ci that is on status initialized having no managed by group set and the most resenent discovery is more than 2 month...
Hi All, What is the best and correct way to handle/reduce staled cis in cmdb. How can we get list servers with mapped applications like webservice, tomcat servers, tibco cis, mssql db etc. In my instance I am having more than 8k staled cis. So I th...
I need to understand and work on ACL , roles and groups my organization ask me to share the details of ACL in depth and what ACL need to be apply and deactivated.
How can I manage or configure access to CMDB Query Builder? Currently the CMDB query I've create is accessible and editable to everyone (Also they can delete it). With that is there a way I can Limit or manage access to the CMDB query builder I creat...
I have created a Tag based servicemap. which looks like this: whenever I click on the arrow line connecting two CIs, it is described as Connection i.e. manual endpoint. This happens for all the lines in the map.I want to know:1) Are these lines suppo...
Hello All, Greetings..!!! I would like to know as a Functional Consultant how do we decide which CMDB class should be used when and what points we should include while doing the consulting with customer for guiding them and help them in choosing the ...
Dear all, I am wondering how to represent office applications like word, excel, teams, ... and more widely M365 in servicenow.Same question for apps like Adobe reader or winzip. Is there a best practice ? Should we consider them as business apps ?Be...
Hi,I need help with the database view. Please bring up the sc_req_item table. With the help of the database view below, we need to figure out the REQ and RITM approver for a few catalog items.Records generated via catalog item A have the approval rec...
I created a bunch of CMDB Data Manager policies in our Dev Instance using the CMDB Workspace. I then moved them up via Update Set. The first thing I noticed in our Test and Stage instances are that they do not show in the CMDB Workspace. But when I n...
We are attempting to set up the Rapid7 InsightVM CMDB Integration, but it looks like during the IRE check all items are being ignored. The data from InsightVM does not include a serial number and that is one of the primary keys, along with hostname, ...
Has anyone implemented AWS Cloud Discovery without the need for Access and Secret keys?
Hi everyone,Can I export table with related things for example I want to export all HR lifecycle events with its activity set and activity and all related things the related to something? As shown in this example I want everything exported at once
Has anyone implemented the Rapid7 InsightCloudSec integration with ServiceNow?
