I always thought Serial number field could be used to uniquely identify a CI in the CMDB.Even OOB Hardware identifier uses 'Serial number' in identifier entries. I was stumbled upon seeing this official article which says Serial number should not be...
Hello CMDB experts,Which are the fields that you are considering to normalize using for Field Normalization [com.snc.field_normalization]?I am normalizating Manufacturer and OS. Is there anything else to consider?Thanks!!!
I want to know how can I link the cmdb_rel_ci table within my CMDB experience UI builder as a data source . Below is the attached screenshot of the list of data sources that are related to the CMDB workspace . I was able to find it for the applicatio...
My thought is to use the key values table to identify any ci that was created after a specific date that does not have a specific key. I guess in reality, we want to see if any of a number of keys (tags) are missing. I'm thinking I would have to do o...
Hi, I would like to know if it is possible to import data that are in "smart sheets" to service now or does it needs to be converted in any file extension. Could you please share if there are any documents to read about it. Help would be highly appre...
Good Afternoon,I'm trying to use the reporting function to show me all computers where a certain software is not currently installed (let's say Chrome for this example). It's easy enough to start with cmdb_sam_sw_install and filter down to records wh...
Hi All, We are facing the below Import errors in our CMDB Integration Dashboard from SCCM Service Graph connector . Any idea how can we resolve this? java.lang.IllegalStateException: Duplicate key 9b24a80cc38471d0762caa577a0131d7 (attempted merging v...
Hi All, I do see the duplicate CIs when I checked the CMDB health dashboard. And also the completeness and correctness score is not 100%, we are getting the data into cmdb tables from multiple sources. Can anyone please help me on how to fix those is...
Hi Pls anyone advise, how can we configure connector to pull the data which has modified since the last run rather the full upload. Kindly advise RegardsBhupesh
Hi All, We have 1000 configuration items don't have any related hardware records. I want to create a 1000 related hardware records at a time. For example: 1000 ci's (computer table cmdb_ci_computer) don't have assets. I want to create 1000 computer h...
Could the ITOM experts provide us best approach for service maps in the event of site failovers, site swaps, and disaster recovery scenarios. Currently, we see both the DR standby and the Operational CIs in the CMDB, however we would see a CI that ha...
We have our CMDB hosted on Remedy and we need to pull that data very often (every day) to ServiceNow using the integration. We receive around a million records in each file that we receive from Remedy and we are using the Import Sets and Transform Ma...
Hii Team, i want a script which can be help me fetching the name or sys_id of the linked service offering to the cmdb_ci_service table.as you can see in the screenshot. for fetching the name or sys_id of the service offering.
Hello All, We are having four discovery sources and we have configured the reconciliation rule as below on “Hardware” table:ACC-Visibility – Priority(100)ServiceNow - Priority(200)SG-Intune - Priority(300)SG-Rapid7 - Priority(400) But the issue is, w...
Hello All I am trying to configure multiple tenants for SGC - Crowdstrike. If I set up the 3 different credentials and duplicate the data sources and then link the data source connection field to appropriate connections will that work? Have any on...
