We are in the early stages of using the CMDB / SGC Workspace for data certification. The self-service nature of it is great because with the old process, our people would have to check a box and type in a comment regarding what they wanted done with the field, and then hope that it was read and that the change was eventually made. The issue I am having with the new process now though is that it's almost completely the opposite..... The certification task has a 'Comment' field that our users cannot access, and even I cannot access. The field is blank and you cannot double click on it to type in anything. We would like for our app owners to be able to put in comments if they want to provide info to us in advance on anything like, forthcoming decoms, or upcoming ownership changes, or whatever the case. If this just isn't possible, then I would like to know what we would need to do to make that column disappear from the certification tasks altogether.
