Creating new identification rule under cmdb_ci_computer table, do we need to create related entries?

[somasekharK]

HI,

we are using ServiceNow provided 'service graph connector for Jamf' plugin to get the data form JAMF instance. But recently we are getting same for two JAMF devices, due to this reason only one asset record created in CI table and the second asset details flipped in the existing record and two serial number records connected single asset record.

To avoid this we are plan to create new identification rule in the cmdb_ci_computer table, because we don't want to change the OOB hardware identification rule. 

After creating new identification rule in the computer table, the issue solved and two different records created in ci table. But we have a doubt that in the OOB hardware identification rule I saw a related list "Related Entries", do we need to create this related entries also in the new identification rule created in the computer table.

[Fabian Kunzke · Accepted solution]

Hey,

i highly recommend looking into this article: Switching from probes/sensors to patterns. Somethi... - ServiceNow Community

Generally, related entries are using related tables to detail identification rules (e.g. using the serial number related table instead of just the single serial number on the CI form). The simple answer in your case is likely to be "No, as long as it works overall, it should be fine". But generally it is good to understand how identification rules work as a whole.

Regards

Fabian