I'm looking to create relationship between CMDB CIs Business Process and Business Capabilities, which is relatively simple to do, however, in our business architecture concepts, a Business Capability may have more or less relevance to a business proc...
Currently the Basic auth credentials are used for service graph connector but discovery is also trying to use it during discovery and causing the account to be locked.how do we execlude those credentials from discovery?Note:We need those credentials...
Hello, everyone!I have the following problem:- Mid-Server updated Operation Status field: - I believe that the 'Asset' updates the field, but both asset and asset field tags are empty:I tried to found the CI in Discovery Schedule, using IPs or CI and...
Hi there, how do we check in service now which how to utilize OOB attributes instead of creating any custom attribute's.
Hello , We have multiple duplicate entry in WebSphere class with same name, already having Name, class added in CI identifier rule but still WebSphere class creating duplicates with same name.
Hi All,I have requirement to discover only the AWS cloud accounts, subaccounts, resource groups, related tags to resource groups and EC2 VM instances and we want to do without AWS Service graph connector, and we have MID server outside the AWS enviro...
Hi, how do i create a router cluster up with 2 members in the cmdb? BRRené
Create a business rule whenever the Incident state changes from On hold to any other state until it gets resolved.I have referred metric_instance table to get the start and end time of on hold state.Whenever the state changes from on hold the busines...
Hi All,In our CMDB Hardware table we have Ci Identifiers as Name+Serial Number for identifying a CI. Due to that Discovery/3rd part Integration is creating CI's with the same Serial Number but different Names which is an expected behaviour. But in AM...
Hi, I'm trying to access 'memberOf' attribute from AD in field map script I've tried with 'memberof' and 'member' in the input[properties] of the data loader and field map script, but nothing is working, any help is appreciated, Thanks
The error logs show case: then the error indicates:Script error in sensor: java.lang.IndexOutOfBoundsException: Index 142 out of bounds for length 142Sensor error when processing horizontal pattern -----------------------------Stack:java.base/jdk.int...
Hello,I have a problem statement from the stakeholder, the stakeholder wanted to know about current out of the box attributes in Technical Service table (CMDB_CI_Service_technical) which should or can be used in Service Offerings table. ( service_off...
Hi all. Newbie CMDB learner here. I know they say there are no dumb questions, but hang on. Taking a course and doing a short capstone video with several CI tasks to complete. Create a new Identification rule, a new CI reconciliation rule,...etc. and...
Hi Team,We have created a custom choice field created under cmdb_ci and under affected CI (Task_ci) table we have brought the field in the list view using dot walking but when I tried to edit the choices for the custom field I am getting the error "...
Hi Team, kindly assist here.I am trying to fetch associated server's name in information box for the solution selected , kindly help me with the code.I have 2 questions on cat item:Q1. referring to Solution table[cmdb_ci_service]Q2. referring to Serv...
