stop SLA Clock
We have a requirement to stop SLA clock based on value in a date/time field. Value in that field is input by user - it is not captured based on any event on the Case. Is it possible, if yes then please suggest.
Forum Posts
Resolved! Widget Current Data Date
I am relatively new to ServiceNow and my issue is in the CMDB health widgets I have Data from Mar 26. I go to the dropdown box to adjust it and I cannot go beyond Mar 26. The calendar advances, but dates beyond Mar 26 are not highlighted.
Resolved! ootb form section is missing
Hi all , In alm_hardware table the form section "financial" tab is missing. but in sys_ui_section table the record exists. So could someone please help me what might be the actual cause of the issue.
Problem.Fixes Notification how is it triggered.
Recently noticed when filling out change requests receiving the following email notification:Looking for the root cause on why the email is triggered.
CMDB Health Dashboard Incomplete Score showing for duplicate.
I have encountered an issue with duplicate CI score calculation, causing it to be unable to complete the score. As a result, I noticed that the overall percentage is not available on the dashboard.I have validated the de duplication task and there a...
Resolved! Need information regarding cmdb_ci_cloud_resource and cmdb_ci_endpoint_rabbitmq_queu
I am looking for information regarding the following 2 CMDB tables:1. cmdb_ci_cloud_resource (This has the display name 'Cloud resource' in the customer's instance which is the same as the display name of another table cmdb_ci_cmp_resource). 2. cmdb_...
Does Servicenow support Delinea (Secret Sever) Credential Resolver?
We are planning to integrate Delinea (earlier called as Thycotic) Secret server with the ServiceNow Discovery tool. But as per the ServiceNow Product documentation it supports only CyberArk (currently) as Out of Box. SNOW Product Documentation Also ...
Resolved! What is the best way to relate all VMs of an AWS account to an Application Service CI?
Dear community, we have the Azure and AWS Service Graph Connector running fine and want to relate the VMs to Application Service CIs (cmdb_ci_service_auto CIs) to get all related VMs at least daily updated and connected to our applications.First we c...
Resolved! ServiceNow Discovery VS Data Source JDBC connection
Hi Experts,I am working on a use case where I need to get table data from SQL database and store it in ServiceNow CMDB.I want to know if there is any possibility of using Discovery (extending pattern) to get SQL table data in ServiceNow CMDB rather t...
I want to update in the activity log that object has been deleted from active directory
Hi Team! I am trying to delete a object from the active directory with the help of delete object action in flow designer. Please find my below flow for deleting the objectTrigger Condition:Step 1:Step 2:Step 3: Once the object is deleted i want to up...
SG Connector for SCCM - Last Run datetime
We've just upgraded a non production instance to version 3.4.2 of the SG Connector for SCCM Imports are failing with a SQL error:MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Incorrect syntax near '08'. at...
Discovery Vcenter Credentials not getting validated
Hi,I am not able validate the credentials for VCenter,showing the following error cany anyone please let me know what might be the reason there behind this.
Independent' and 'Dependent' Identification rule?
Hello Experts,Could someone please explain in simple terms the use of Independent and Dependent in identification rules? I've read the documents, but I'm still not understanding them properly.Thank you.
AWS Cloud Discovery stopped working and resources not getting Discovered.
Hello, We have setup AWS cloud discovery and setup daily schedules to scan all our management and member accounts. It was working well, but all of a sudden, it stopped working and when checked the mid server itself is up and running fine. The Jobs ar...
Identification and Reconciliation rule
Hi, What are the steps for creating Identification and Reconciliation rules in the CMDB to solve duplication problems, avoid duplication, and maintain a correct CMDB?Please provide the steps for the IRE (Identification and Reconciliation Engine) rule...
