Customize CI Downstream Relationship view

[Steve6]

Hello!

A customer has asked if it's possible to customize the downstream CI Relationship section of the CI form so that only certain CIs are displayed on the form.  The snapshot included show in yellow what the customer wants to display and then remove the rest of the relationships from the display.

I reviewed the ServiceNow documents, but didn't find anything that specifically allows for this type of customization per CI.

I would greatly appreciate any knowledge or experience you may have with this type of customization.

Steve.

[Kiran_T · Accepted solution]

Hi  @Steve6 

You can set up a Business rule on the current ci class and query the cmdb_rel_ci table to make a match on  the current ci name with the parent name on the cmdb_rel_ci table and then display the child ci's you want .

[Kiran_T · Accepted solution]

Hi  @Steve6 

You can set up a Business rule on the current ci class and query the cmdb_rel_ci table to make a match on  the current ci name with the parent name on the cmdb_rel_ci table and then display the child ci's you want .

[Steve6 · Accepted solution]

Thank you, Kiran.  I appreciate your help.

Steve.