Hi, I'm trying to configure the CMDB Workspace Landing page by creating a "duplicate variant" of the landing page (called Home). I'm trying to configure the clickable tabs "Home", "Governance", "CMDB 360", "Insights" and "Management".Our organisation...
We usually need administrator privileges to scan all information of the target machine (I'm not sure if my understanding of this is correct). What information can I horizontally discover when only the normal user permissions of the target machine are...
Hi All, Need help to find out the from this "Performance.Duplicate Records" to get the list of records, it just gives the data as count (attached Screen shot) on this table "sn_cmdb_ws_base_aggregate_data" based on the mentioned indicator. But it doe...
Hello Team, I had setup a Service graph connector sometime back and I am not intending to modify few field imports and also change the import user. Most of it is OOB, I have configured the Integration ETL and corresponding entities. But, its not ref...
In the cmdb_ci_business_app table, we have around 160 business applications with different names. However, several business applications have similar APM numbers.We are facing an issue where the same APM number is assigned to two different business a...
I'm interested to know if the ministry of defence uses servicenow for itsm and itom and discovery and service mapping as this would be a good reference for the capability
Hi All,How to make 'cmdb workspace' view as default view for the forms in platform's native view.For example, If i open a windows server or linux server record in platform's native view, form should get opened in 'cmdb workspace' view instead of defa...
We have started using top level subscription to discover all subscriptions under it and it has been working well, but now we have two new subscriptions that are giving me a hard time. I can discover the subscription, and see it in cmdb, but I am una...
Hello Community, I've been struggling for a while and headed down many paths but still need help with creating a CI of a VeloCloud device that is being discovered by IP with SNMP.When running Discovery, the IP will respond with the DNS name but is un...
I want to start identifying Business Applications that consume Gen AI. How are others doing this? My user base wants yet-another attribute. I am moving towards a related Technical Service/Offering. Is anyone tackling this yet?
Hi All, I am updating server data in service now .I have coalesce on name field. There are duplicates servers available with names but only one server Name among duplicates is operational .I want to update the server CI which is operational and no u...
I am getting an error while loading the data with a data stream action, in Dev instance it is working fine. But in higher instance, it is not working. throwing an error : com.snc.process_flow.exception.ProcessAutomationException: An execution timed o...
Hi,I need to be able to view changes that occur on CI records. History is currently being used for keeping up with record changes. I want to make the History List viewable on some other CI class records, but was told that it may slow down ServiceNow...
Looking to see if anybody has ever looked into RU Billing and a way to report, or ask for information in Servicenow. Example through a Service Request?
Hi, I have noticed in that the Host: Web sites relationships displayed in the Related Items section of the server record are added via discovery, but the relationship link does not break when the server has been clean-up to remove it. Is there a kno...
