Hi,I’ve updated the Server CI class and set the ‘Required’ sub‑metric under Health → Completeness to improve the Completeness score. However, the ‘Missing required attributes’ panel is still not showing any non‑compliant CIs (see image). Why would th...
Hello, I need help with understanding if there are current (Configuration Item) CI Drift capabilities for implementing and reporting on Drift in the CMDB? I would like to track changes within a particular CI class (for example Network Gear) on the at...
Hi everyone,I’m facing an issue in ServiceNow CMDB where the same physical asset ends up with multiple CIs.What’s happeningWe have assets where users primarily work via Remote Desktop (RDP).Because of this, the IP address keeps changing frequently.Di...
We are running AWS Service Graph Connector on a master account with Aggregator; Initially, the region properties were set to us-east-1, however we eventually realized that SGC fail to discovers cloud Cis from the rest of the region if only us-east-1 ...
What isthe purpose of creating CMDB 'default' type Group and where is using ?
Hi all, I used to be able the see the name of the CI to which another CI was mapped to in the Relationships tree. But for some reason, even though the relationships are still there, the name of the CI is "undefined". Any idea why?Thank you for your h...
hi,I am not able to access the CMDB Dashboard — CMDB View directly from the navigator. How can I access it? Thank you
So I'm probably not the only person who has been asked this question today:Why don't we have the dependencies of our various SAAS providers on AWS recorded in the CMDB? Aside from the debate about whether we should or not, I know I'm likely to have t...
Hello all! working on my Orphan CI's and when i get to remediation it asks for a workflow. I dont have any and dont have the slightest idea on what a orphan remediation workflow would look like. Any help would be appreciated!
Hi All, Since last month, vCenter discovery has created records in the VMWare table with empty records. It created the record with VM Which are new additions into vCenter, with a few empty records where all the fields are blank.Currently we are using...
I am not sure if this is the correct Forum, but I will start here. I am trying to do something that I thought would be easy, but has proven to trip me up. I am wanting to create a single score report using distinct count of a column in my table. Ho...
Hi, I am creating a catalog item for CI Addition, Modification and Deletion to provide non-authorized users a method to request CI modifications and additions Can anyone please help with the high-level picture? What fields should be included on the f...
Hi team, We have successfully installed ACC, and able to fetch all the details though ACC. But 'Upgrade Agent' button in ACC is not working and showing below error. "Agent upgrade Failed. Check output: ACC service must be running with account with a...
Discovery will insert the value “ADDON” in the manufacturer, Asset, and Model ID fields of a network switch or router.Do I need to modify the pattern to fix this?If so, do I edit the OOB step or create step(s) before it to find & correct manufacturer...
Hi, Good Day..!! The requirement is to populate the attributes on the form in other field. E.g. If we select widows test server 1, then below field should list down all the fields present on that form. I have written the script include as below "ge...
