"new" button to create new record not showing for the user.

[Hrishabh Kumar]

In "cmdb_ci_server" table.

I can see the new button, on the list view.

when I impersonate to a particular user, I don't see this new button.

What could the possible problems and solutions for this behaviour?

[Mark Roethof]

Hi there,

If you look at the Access Control regarding create, does the use match those conditions?

Also have a look at the List Controls. The New button might be conditional. Have you verified that? 

Kind regards,
Mark

[Hrishabh Kumar]

I have compared the roles, the user has all the roles that I have.

How can we check weather there is any condition on "new" button?

[Mark Roethof]

Like I mentioned, List Controls.

Kind regards,
Mark

[JohnPeck1]

Mark is correct, try accessing System UI > List Controls.

Locate the table name.

Click Omit New Button