Data Certification - CMDB Workspace - Notifications

[Eric_Gauthier]

Hello, 

I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task.  We used to do this in Legacy Data Certification and just want to be able to have a way that users know that they have a Certification Task to work.  These users are not in CMDB Workspace usually and are not very familiar with it.  So we would want the email to have a link to get them to the CMDB Certification Task in the CMDB Workspace, so that they could go right to it.  It would be great if we could have it sent out via Teams.  Be great to be able to also send out reminders, etc.  

Has anyone done this yet?  If so, how did you configure this?  I am not really seeing anything OOB for this, unless I am missing something. 

Thanks in advance, 
-Eric

[Kieran Anson · Accepted solution]

Hey Eric,

OOB you should see in the notifications table records for the 'cmdb_data_management_task' table. An example would be 'CMDB Data Management Task Created' which emails the task individual regarding any type of policy related task.

Is this what you're after?

[Eric_Gauthier]

Thanks Kieran! Yes, that is what I was looking for.  Now I am just trying to figure out how to create a link directly to the Data Certification Task in the notification to the workspace.  As ${URI} does not work in workspace. 

Thanks again! 

-Eric  

[Community Alums]

Hi Eric,

This is what I've attempted so far. could potentially help. 

[Shreya Jain1]

Hi @Eric_Gauthier , @Kieran Anson, 

In Legacy Data certification, there was OOB workflow 'Certification task escalation' which used to fire events to trigger email notification for task reminders/escalations if task is not completed based on percent complete.

Do we have any such logic for new data certification? 

Regards,

Shreya