Data Certification - CMDB Workspace - Notifications

[Eric_Gauthier]

Hello, 

I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task.  We used to do this in Legacy Data Certification and just want to be able to have a way that users know that they have a Certification Task to work.  These users are not in CMDB Workspace usually and are not very familiar with it.  So we would want the email to have a link to get them to the CMDB Certification Task in the CMDB Workspace, so that they could go right to it.  It would be great if we could have it sent out via Teams.  Be great to be able to also send out reminders, etc.  

Has anyone done this yet?  If so, how did you configure this?  I am not really seeing anything OOB for this, unless I am missing something. 

Thanks in advance, 
-Eric

[Tony Branton]

The new version of Data Certification does not include OOB support for task escalation or overdue notifications. These are in the roadmap for 2025, however in the meantime you could create your own flow to send notifications.

[Shreya Jain1]

Hi @Tony Branton, 

There are OOB notifications available on cmdb_data_management_task table, they are getting triggered based on event cmdbdatamanager.task.stale, cmdbdatamanager.task.failed. 
May i know from where these events are getting triggered?

I feel ServiceNow mess up the things instead of improving, legacy CMDB data certification was quite simpler to configure. And ServiceNow documentation also doesn't include complete information.

Regards,

Shreya

[Tony Branton]

cmdbdatamanager.task.stale is triggered by the "Trigger Notifications for CMDB DM Stale Tasks" scheduled job. This uses the "cmdb.data.manager.stale.task.life.in.days" system property to determine when a Data Manager task is considered stale.

The cmdbdatamanager.task.failed event is triggered by the "Trigger Subflow for CMDB DM Task" business rule when a task has no associated Data Manager policy or the policy is incorrectly configured.

The legacy Data Certification application benefited from many years of development and usage, however usability was a key challenge for many customers. Moving the new version of Data Certification to the Data Manager automation framework provided a number of benefits and addressed the usability deficiencies with the legacy version.  

While some functionality from the legacy version will not be carried over to the new version (e.g. merging tasks), other functional gaps will be addressed over time and made available in forthcoming Store releases of CMDB Workspace.

The product documentation covers the majority of the configuration and usage of Data Manager and it's use cases, and you can find more information in the CMDB Fundamentals training, Data Foundations YouTube channel and forthcoming Community articles.

[Jhonny Wesley]

Can we still continue using Data certification Separately? or is it required to import it into data manager. we are moving to 6.2 just now. given that we stand to lose on certain functionalities and reporting aspect?

[Tony Branton]

You can still use the legacy Data Certification application in parallel with the new version.  Keep in mind that support for the legacy version will end soon, so it would be worthwhile starting to use the new version based on Data Manager.

Forthcoming releases of Data Manager and Data Certification will include features to close functional gaps with the legacy version.