Data certification with Data Manager

TaylorJ78
Tera Guru

I am sending out a data certification via Data Manager and would like to understand if the tab " review completed" ever goes to a 'read only' status so changes cannot be made by an end-user. 

1 ACCEPTED SOLUTION

In my testing, I figured out what was missing, the testers were not clicking the Submit Button after performing the Certification reviews.  This was an oversight on my part and will be clearly called out during future training sessions.

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @TaylorJ78 

I'm not sure why you're sending the data certificate to the end user. Could you please provide some screenshots so I can better understand the situation?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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sending to "support group", they are not in the admin group, so calling them an end-user.  

Hi @TaylorJ78 

As far as I know, yes, it goes to read-only, and the support group will not be able to make changes once the data certificate activity is completed.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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In my testing, I figured out what was missing, the testers were not clicking the Submit Button after performing the Certification reviews.  This was an oversight on my part and will be clearly called out during future training sessions.