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03-11-2025 08:42 AM
I am sending out a data certification via Data Manager and would like to understand if the tab " review completed" ever goes to a 'read only' status so changes cannot be made by an end-user.
Solved! Go to Solution.
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03-14-2025 06:48 AM
In my testing, I figured out what was missing, the testers were not clicking the Submit Button after performing the Certification reviews. This was an oversight on my part and will be clearly called out during future training sessions.
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03-11-2025 08:47 AM
Hi @TaylorJ78
I'm not sure why you're sending the data certificate to the end user. Could you please provide some screenshots so I can better understand the situation?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-11-2025 09:18 AM
sending to "support group", they are not in the admin group, so calling them an end-user.
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03-11-2025 09:23 AM
Hi @TaylorJ78
As far as I know, yes, it goes to read-only, and the support group will not be able to make changes once the data certificate activity is completed.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-14-2025 06:48 AM
In my testing, I figured out what was missing, the testers were not clicking the Submit Button after performing the Certification reviews. This was an oversight on my part and will be clearly called out during future training sessions.