I am working on a workflow and I have the following problem: Branch leads to 3 IF logic API CallsIf the response is no we will create catalog task (once the tasks are closed we will continue to the join Than set state to completed)if the response is...
Hi, I am wondering how to resolve/ remove an info message showing on my CIs “Info Message This CI is a duplicate of:” (I am not including the name of the CI it’s a duplicate of, for privacy) In the example I’m looking at a Remediate Duplicate Task wa...
I've been working on a workflow that creates 3 different tasks: Although all tasks have state closed complete the RITM is being set to closed Incomplete.And the Join have 2 result complete (set RITM to resolved) and incomplete (set RITM to closed inc...
Is there documentation about how the State, Install Status and Operational Status fields on Virtual Machine Instances get set during cloud discovery of an Amazon AWS or Microsoft Azure account?
Hello, What is the difference between Dynamic CI Groups and Principle Classes in CMDB? Are there use cases for each to help clarify the difference? Thanks!C
Hello, I'm facing following scenario. I have 2 variables: Service and Application. Service variable is a reference variable to one of the CMDB Classes. Application variable is a reference variable to cmdb_rel_ci table. I've set filtering for this var...
Hi everyone,I'm seeking guidance on implementing a solution to update certain fields of Configuration Items (CIs).Here's the scenario:We have Windows servers with some empty fields, specifically the "Location" and "Install Date" fields.These servers ...
Hi Experts, Our requirement is , SG-SCCM should update the OS field only if OS value is blank and also-1. Discovery has primary privilege to update the OS info. - Discover can always update it.2. SCCM has secondary privilege. Only if blank, SCCM can...
Hello, OOTB there is a Model Category called IP Address. This Model Category is linked to the CMDB CI Class IP Address.So when we create a CI from the Class IP Address a "Unknown" Model is created and linked to the CIs Model ID field.I know the Model...
Hello everyone,I wanted to know if there is a way to create an alert in case the agent (client collector) is not available (down).
I have developed a custom component for my scoped application Generally when it get's published it will be available for customers to install it.My question is how can add my scope's custom component into SOW, since I want incident and sys_id to pass...
I continue to get new Duplicate CI tasks daily for records identified as duplicates that have been created over a year ago as well as updated a year ago. I am curious if there is a limitation on the number of CIs that run against the duplication sca...
Hello I am looking for guidance on how to classify appliances. All of my items are server appliances both physical and virtual, that cant be picked up by discovery. We are currently using Utah version of ServiceNow and currently we dont see any ootb...
Hi Experts, can anyone help me with that why configuration item is wrongly updated on a vulnerability item ticket(here Qualys is integrated with servicenow which is creating vulnerability tickets in servicenow). the updated CI is also related with th...
Hello team, I want to integrate the Zabbix Monitoring tool with ServiceNow through Rest Api integration.Could you please guide me how can we create the api for this and end to end integrate. Thanks in AdvanceNikita Gupta