Hi @khfergus ,
Why You Can’t Find It in UI Builder as per my understanding , Might below will help you.
In Configurable Workspace (Yokohama+), not all tabs on a record page are manually defined in the UI Builder layout.
Some tabs are auto-generated from the Form view configuration — specifically Form Sections — and are rendered as “tabs” in Workspace automatically.
The “Business Location” tab in CSM/FSM is one of those that:
* Comes from the Form View layout for that record’s table.
* Is often injected by Workforce Location / CSM Base configurations or a Form Template used in Workspace.
* Won’t appear in the UI Builder navigation tree as a widget.
How to Remove or Hide It
Option 1 – Update the Form View Layout
1. Go to:
Form Layout (or Form Designer) for the record’s table
2. Example: For Cases → Table = sn_customerservice_case
3. Look for a form section called Business Location.
4. Remove that section or move its fields elsewhere.
5. Publish the form layout.
* In Configurable Workspace, the tab will disappear after cache refresh.
Option 2 – Disable the Associated Plugin or Feature
If you don’t use Business Locations:
1. Check if Workforce Location or Location Mapping plugin/feature is enabled.
2. Remove related fields (location, business_location) from the form layout.
3. This will automatically hide the Workspace tab.
Option 3 – Hide via UI Policy / Client Script
If you must keep the form section but hide it in Workspace:
* Create a UI Policy or Client Script (type = Workspace compatible) that hides the “Business Location” fields when the form loads.
* If no visible fields remain in the section, Workspace will not render the tab.
Option 4 – Override in UI Builder (Advanced)
While the tab isn’t listed directly, you can:
1. Open UI Builder → Page for your record view.
2. Inspect the Form component configuration.
3. Change Form view to a custom view without the “Business Location” section.
4. Publish and test.
Best Practice Recommendation
* Safest: Use a custom form view for Workspace, removing unused sections entirely.
* This avoids partial hides (which confuse users) and keeps the record page clean.
* Keep the default form untouched for classic UI if still used.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thank You
AJ - TechTrek with AJ - ITOM Trainer
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