Discover Remote devices or Devices connected to VPN

[Sameer Khanna]

Hi,

I've a requirement to discover desktops/laptops for people who are working from home and desktops/laptops which are connected to VPN.

So, how would I go about discovery such kind of devices through ServiceNow Discovery.

Thanks in advance.

[pratiksha5]

Few things :

On the target device, the relevant port should be open. 

The mid-server should be able to reach the target device 

The credentials should be added in ServiceNow.

The infra team should be able to help you with all of the above things. 

[JohnPeck1]

How were the remote devices imaged? Do you use SCCM? If so you can set up the Service Graph connector for Microsoft SCCM / Intune. Once devices are connected to the VPN, they should check into SCCM. ServiceNow then sync's to SCCM and pulls the data of 'checked in' devices on a daily basis?

[Sameer Khanna]

Yes, SCCM is used, it syncs up with AD(Active directory), but the devices which are connected to VPN are the ones which people who are working from home use, so I don't know how whether those devices will be synced up with SCCM, because SCCM is on the host which is present at a central location.

[Ryan S]

Following this thread. It used to be that ServiceNow recommended using SCCM as the primary source but now the direction is to use it to supplement Discovery -- Discovery should be the primary source for all CMDB. However, I'm waiting on clarification as well to this scenario. You could have Discovery cover the IP ranges from the VPN, but you're still only going to Discovery these devices if the user happens to be logged on when Discovery runs. I just don't see how that would be reliable.

You could use the Agent Client Collector, but I'm not sure why you'd pay and install an additional client software if SCCM is already in play.