Discovery - deduplicate Software CIs based on version

[mathieu_brule]

Hi all ! 

My customer has Discovery which runs on his instance, and raised me a ticket on duplicated Software CIs.

After investigation, they are not really duplicated CIs, but the same software with different versions.

You can see an example with 7-zip in attached picture.

My question is the following : my customer would want to have all CIs of a given software (whatever the version) in a single CI.

For example, all 7zip CIs should be an unique CI : 7-zip (or maybe based on major version).

How could we achieve this ? On my understand, I may use identification rules, but I don't know how to implement this...

Thanks for your help !

[VivekSattanatha]

The customer needs to have Software Asset management PRO license for normalization of software model. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859819

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

[mathieu_brule]

Hi Vivek, 

Thanks for your feedback.

Am I able to use normalization, without any additional subscription ? I mean : I've understood that SAM Pro enables to normalize automatically, but is there a subscriptionless method for doing this ? 

[Dr Atul G- LNG]

Hi @mathieu_brule 

I don’t think so; it’s part of SAM Pro. Still, I’ll reach out to your SN account rep to get it clarified.

[mathieu_brule]

Hi, 

For information, I've found manual normalization through SAM Foundation.

It's not automatic, like in SAP Pro, but my customer doesn't have any license 🙂

But the full process of normalization, till the CI, selectable in an incident, is not totally clear for me.

I will create an other thread, for this specific subject.