Discovery - deduplicate Software CIs based on version
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3 weeks ago
Hi all !
My customer has Discovery which runs on his instance, and raised me a ticket on duplicated Software CIs.
After investigation, they are not really duplicated CIs, but the same software with different versions.
You can see an example with 7-zip in attached picture.
My question is the following : my customer would want to have all CIs of a given software (whatever the version) in a single CI.
For example, all 7zip CIs should be an unique CI : 7-zip (or maybe based on major version).
How could we achieve this ? On my understand, I may use identification rules, but I don't know how to implement this...
Thanks for your help !
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3 weeks ago
The customer needs to have Software Asset management PRO license for normalization of software model.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859819
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3 weeks ago
Hi Vivek,
Thanks for your feedback.
Am I able to use normalization, without any additional subscription ? I mean : I've understood that SAM Pro enables to normalize automatically, but is there a subscriptionless method for doing this ?
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3 weeks ago
I don’t think so; it’s part of SAM Pro. Still, I’ll reach out to your SN account rep to get it clarified.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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2 weeks ago
Hi,
For information, I've found manual normalization through SAM Foundation.
It's not automatic, like in SAP Pro, but my customer doesn't have any license 🙂
But the full process of normalization, till the CI, selectable in an incident, is not totally clear for me.
I will create an other thread, for this specific subject.
