Discovery - deduplicate Software CIs based on version
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an hour ago
Hi all !
My customer has Discovery which runs on his instance, and raised me a ticket on duplicated Software CIs.
After investigation, they are not really duplicated CIs, but the same software with different versions.
You can see an example with 7-zip in attached picture.
My question is the following : my customer would want to have all CIs of a given software (whatever the version) in a single CI.
For example, all 7zip CIs should be an unique CI : 7-zip (or maybe based on major version).
How could we achieve this ? On my understand, I may use identification rules, but I don't know how to implement this...
Thanks for your help !
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55m ago
The customer needs to have Software Asset management PRO license for normalization of software model.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859819
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51m ago
Agree with @VivekSattanatha
You need NDS - Normalization Data Services plugin, which come in SAM PRO, and help you to sort this.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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