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Discovery - deduplicate Software CIs based on version

mathieu_brule
Mega Sage

Hi all ! 

 

My customer has Discovery which runs on his instance, and raised me a ticket on duplicated Software CIs.

After investigation, they are not really duplicated CIs, but the same software with different versions.

 

You can see an example with 7-zip in attached picture.

 

My question is the following : my customer would want to have all CIs of a given software (whatever the version) in a single CI.

For example, all 7zip CIs should be an unique CI : 7-zip (or maybe based on major version).

 

How could we achieve this ? On my understand, I may use identification rules, but I don't know how to implement this...

 

Thanks for your help !

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @mathieu_brule 

 

Agree with @VivekSattanatha 

 

 

You need NDS - Normalization Data Services plugin, which come in SAM PRO, and help you to sort this.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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