Discovery issues / errors

[Jim Teller]

I am running discovery on specific IP ranges for our F5's.  The team who manages the F5's has entered SNMP credentials on the device side, and our discovery schedule is set up to discover Configuration Items and we have our SNMP version set to 'all' under the Advanced section.  Our discovery output for the large majority of devices is 'Active, couldn't classify' in the 'Completed Activity column'.  When we run the discovery in our dev environment, the majority of the messages in the issues section under the Devices tab are 'no valid credential found' and/or 'SNMP Probe timed out.  When we run the same discoveries in our test environment, the messages are different but still it's not discovering devices that we know are live.... still getting 'Active, couldn't classify' for the majority of devices, and the issues messages are:  "Cannot connect, status is SSH Failure.  Seems odd that we aren't seeing any messages about SNMP in the test environment, but that aside, I'm looking for suggestions as to why we're not seeing the devices.

[Keith Ford1]

Hi Jim-

     What about the obvious....You mention the SNMP credentials on the device, but are the same SNMP strings entered under Discovery>Credentials>SNMP Community Credentials (Password Only)???

Also as Pratik mentioned- if you don't discover Linux(Unix) devices, it can be turned off in Discovery>Discovery Definition>Discovery Configuration Console