We observed an inconsistency with the ServiceNow SCCM data import schedule (run as admin). The Import Set is created alternately by the admin user and the MID Server service account. Due to this alternating execution context, the Import Set is someti...
Hi community and hi to @Tony Branton I'm digging deeper into to CMDB Data Manager and we want to leverage the Policy Type "Archive". This works fine as long as you just want to archive records based on your definitions. Where the systems currently b...
See course Administration Fundamentals course, lab 4.4.1 Data values in field NAME are not unique. Why is that not a best practice?In my experience naming standards and uniqueness is very valuable, so as not to rely entirely on Serial Number for uniq...
Hello Community,We are using the Agent Client Collector for Discovery (ACC‑V) and are planning to upgrade the framework from version 4 to the latest release (currently version 6). As a first step, I would like to update the ACC on our non‑production ...
Hi. I have a lot of assets need to be moved to another model category 'P' from 'C'.But I've found an alternative that using parent model categorySo I'm considering to specify model category 'P' as parent of model category 'C' instead of mass changing...
Has anyone else encountered the same issue as I have at the moment. While trying to formalise the structure of our CMDB according to the CSDM 5 guidance, I have encountered three Fields with the same of very similar choice values. What I am missing i...
Dear ServiceNow Community Members, greetings !! I am not able to load the data for Non-CMDB tables [for example: locations(cmn_location) ] using IH-ETL (IntegrationHub - Extract, Transform, Load) in PDI.I tried to read the below KB Articles, but not ...
Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...
Hi all,We’re currently implementing Network Discovery within ITOM and are trying to better understand how it handles newly discovered subnets in dynamic network environments.Use CaseOur environment frequently introduces new subnets, and we’re aiming ...
We’re seeing duplicate Windows Server CIs created by ServiceNow Discovery where the newly created CI has an empty Serial Number. These duplicate records appear to be created during Discovery runs and only once per affected server.Key indicators on th...
Hi Team,While testing the dev instance for the Zurich release, I encountered an error in the following location:Discovery Admin Workspace → Tuning Tab → Checks sectionCould someone please help me understand why this error is appearing and how to reso...
Our team is seeing errors with the IAM role we use for CMDB Discovery in our AWS Organization. We are seeing the error on an extremely small subset of our child accounts in our AWS Organization. It appears to be trying to sts:AssumeRole to a role tha...
“Hi Community team, I need help converting the tab labels like **Threat Assessment** and **Reporting** (shown on a ServiceNow form/section) into **French**. When I switch the language to French, these tab captions are still showing in English. Could ...
1. AssetRepresents the financial and ownership view of an item (cost, owner, vendor, lifecycle)Tracks the complete lifecycle from procurement → usage → retirementMainly used for asset management activities like audits, compliance, and cost optimizati...
CI Reclassification refers to updating a Configuration Item’s class (for example, from Server to Windows Server) so that it accurately reflects its actual type. IRE plays a huge role in CI Reclassification.Example 1 :Let's consider a Windows Server w...
