Does "Service Graph Connector for InTune" brings Windows laptops into ServiceNow CMDB?

[Marek Meres]

Hello Community,

I plan to propose "Service Graph connector for Microsoft Intune (2.1.2)" to one of our customers to bring information about their mobile phones and windows computers into CMDB.

The documentation for Rome (and later) says: "The Service Graph connector for Microsoft Intune pulls data from mobile devices, computers, and software applications into the ServiceNow® Configuration Management Database (CMDB) application. The integration provides greater visibility into mobile devices, computers and related software applications that run on them."

However, the Store application description says: "The Service Graph Connector for Microsoft Intune supports import of the following device classes: Mobile Device (Handheld Computing)​, Mobile Apps​". Also old documentation for Quebec says only about mobile devices: "The Service Graph connector for Microsoft Intune pulls data from mobile devices and software applications into the ServiceNow® Configuration Management Database (CMDB) application." even the version of SGC is the same (2.1.2).

So will Service Graph Connector populate information about Windows computers (not mobile phones) into CMDB? If not - what would be ServiceNow recommended solution? I heard about building a custom integration using Integration Hub and Intune Spoke...

Thanks in advance!

[Vini · Accepted solution]

Hi @Marek Meres ,

I am using SG - Intune and we are able to pull Windows computers into CMDB, you can also customize to bring additional attributes.

Ref# https://www.servicenow.com/community/cmdb-blog/service-graph-connector-for-microsoft-intune-add-a-cu...

Regards,

Vinil.

[Marek Meres]

Hi Vinil,

Thank you for confirmation! Meanwhile we got such confirmation from ServiceNow account partner and deployed SGC for Intune for our customer. Unfortunately it turned out Intune contains multiple records (registrations) for the same device or - precisely speaking - device with the same Serial Number, Wifi MAC, Name etc. It is nicely "compressed" during the integration into a single CI (depending on which attribute it matches on) but not always the most recent one "wins" and CI in the CMDB represents some older registration. Also I found the internal Intune "Device ID" attribute seems to point to different computers over time (small fraction of the total but still). We are investigating this now. Meanwhile, we implemented a workaround to deduplicate the incoming stream "on the fly" to only keep the most recent registration by Serial Number value (we decided this identifies the device the best).

Did you encounter such issues in your implementation?

Thanks & regards,

Marek

[Deepa Biyani2]

Hi Marek,

Can you please explain in detail how did you update the most recent device details in ServiceNow, in case there are multiple records present for a device in Intune?

Thank You

Deepa

[naxis alx]

Hi @Marek Meres 

can you explain how you did the work around for deduplicating the incoming data.

Regards