Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.
Hello Everyone,I need to update a catalog in ServiceNow where a specific tag must be applied automatically after an incident is created.In my Record Producer, I have a country variable with five country options. I have also created five different tag...
Owned By is someone who owes the CI , and Managed By is the Technical Owner of the CI , Support Group is one who is responsible for ITSM tkts like incident or change Since these are not populated through Discovery , they are manually handled , at th...
Hi, What are the best practices around using the new CI Classes AI Function and AI Applications in the CMDB? If we have built an AI Agent or skill inside ServiceNow, does it make sense to create an AI Function for it? If the above (A ServiceNow AI Ag...
CIS- DF - CMDB& CSDM exam was truly a journey, for me and I am happy it was an happy ending. This was my first attempt at this as ServiceNow made it mandatory to keep all the certifications active I was really worried reading posts and comments fro...
In CMDB Workspace Home page-we need to restrict Important actions, CMDB health, Total CIs widget to CMDB Admin role only.Also In quick links (Create CI, Relationship health dashboard, Unified Map) to cmdb admins only. How we can achieve this ?
Prepping a client walkthru with the latest NowCreate deck(s), and discovered a recommendation to populate cmdb_rel_team, but cannot find any additional information on how to populate (assume groups) and what this affects. Is there a process around t...
We realized our company table needs to be sanitized and I would like your help in doing so. We want to know how other customers handles companies and vendors. Issue: We have instances where a company can be both a company and a vendor and where a com...
Need to copy Account Id field or cloud service account name from cloud service account table to any field in vm instance table. The relationship of vm instance with cloud service account name is L2 relationship and L1 is availabily zone. We need clou...
I would appreciate some guidance with Discovery configuration in the MIDServer to run Discovery on FIPS‑enabled Linux servers. I've created the SSH Key credential, and I've tested several options of mid.ssh.algorithms.host_key property in the MidSer...
Hi team, We are calculating the stale rules for a set of ci classes. When we run the staleness job, it is also giving us staleness calculation for 2 classes called VMware Distributed Virtual Port Group and VMware vCenter Datacenter. Is there any way...
Hi, This requirement is for CMDB Form. Requirement:"Populate Assigned To variable on all CIs (mapped to Support Group)." As of now, my customer has not shared any details for assigned to field. Can anyone guide how to achieve or what will be the bes...
We have multiple teams requesting servers for “general use.” These servers are used to run shared tools, scripts, scheduled jobs, backups, and other processes that cannot run on individual desktops due to timeouts, job duration, or resource constrain...
I need to know how to make an Archive Rule that uses AS CONDITION the state of another record. For example: I have emails that have as a target an Incident, i need to set an Archive Rule that when the Incident record is set to ACTIVE = false, after 3...
Hi All, Recently we upgraded our instance from Yokohama to Zurich , we have some custom tabs after All , Favourites , history , like proc , GUY, RTW when we click on those table , we will get the associated modules like how we get when we click on AL...
In Servicenow CMDB Workspace, we want to restrict CMDB 360, Insights and Management tabs access to CMDB Admins roles only. Also for My work and home tab access should be accessible to CI owners. How this can be achieved ?