Hello everyone,I am starting to learn about domain separation from scratch. If anyone here has prior experience working with domain separation, I would really appreciate it if you could share any useful learning resources—such as YouTube videos, docu...
The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingestedinto the CMDB via the Identification and Reconciliation Engine (IRE).In which area of the CMDB Workspace canthey locate these de-duplication tasks...
Hi Everyone, Has anyone implemented CrowdStrike integration with ServiceNow using Service Graph Connector (SGC) for CMDB and software installation data? Looking for any documentation, best practices, or lessons learned—especially around CMDB mapping,...
why all devices are not present in cmdb as customer confirmed that they have around 13k devices and we are having only around 9k devices in servicenow instance and we are able to discover only 9k devices only through crowdstrike in servicenow
Hi,Computer class updates with SCCM and Intune with the following Priorities.Intune - Can Insert, Update. SCCM - Can only insert. [ if any CI discovery source is Intune then SCCM should not update them]. Note# We have 18000 records from Intune and 40...
Hello Community,I am currently working on the Policy and Compliance Management module in the Zurich version of ServiceNow and have encountered an issue when trying to submit a policy for review.Issue Description:When I click the button to submit my p...
Hello everyone, I’ve come across an interesting integration scenario and would like your input. We are receiving device details along with associated software installation data from a source system. Each device can have 100+ software installations. T...
Hi, I realized that many network devices are not being discovered due to SNMP credentials failing.Is there anything that I missed after Zurich upgrade? Maybe I should do something different or add anything in our MidServers? Thank you
Whenever I try to search configuration Items with asset tag or model number fields in global search. showing no results.What I have checked so far:1)Reviewed search source but did not find attribute level configuration.2)checked AI search profilesMy...
Anyone have a great set of onboarding tools for CIs? We've got a large project going on here that has a lot of interconnected part and pieces and asking if anyone has developed an onboarding document (Excel or otherwise) that could be ingested by Ser...
I created a service discovery using a service attribute and applied a filter on the serial number, but it is not working. Please suggest what I should do.
Hi, thanks for your contribution. I'm wondering if there's any ServiceNow documentation that explains what I mentioned? Thanks Ester
Hi all, I have noticed that our discovery log has started to report numerous messages relating to the TCP connection states. This appears be a recent phenomena and I'm trying to understand if its an indication of an issue or simply an increase on th...
Two new CI records are imported into the hardware class of the CMDB:CI1: The name of this CI record matches the name of an existing CI record in the CMDB.CI2: The IP address of this CI record matches the IP address of an existing CI record in the CMD...
What are the impacts of changing cmdb_ci.business_criticality field from string to choice?Currently, it is a string field with OOTB configured choices.Thanks for the help.
