How to stop SG-SCCM Computer Identity from updating Model Id
Is it possible to stop the robust transform ‘SG-SCCM Computer Identity’ changing the value of an existing model id in the computer table?
Forum Posts
Visualize groups of CI’s
Hi, I would like to show a group of top node CI’s, such as services, in a unified map. The use case is mostly related to projects etc where we want to easily visualize how all included items relate and is built up. We only have ITSM std. capabilities...
Resolved! Import external data into CMDB - Use Mapping Assist
Greetings everyone.I recently started my journey into ServiceNow, and am now preparing for the SN CSA certification: i must say it is quite refreshing to restart learning a new product after so many years.While playing around with Mapping Assist in a...
cis data foundations
CI relationships are used in CMDB to model dependencies between configuration items.For example:Application Service → runs on → Application ServerApplication Server → connects to → Database ServerThese relationships help ServiceNow perform impact ana...
How fields getting populated & validated in Industrial Workspace when New Equipment model is created
The Industrial workspace has Create New Entity button which when clicked opens a popup model. The button is ISA Action bar. The popup has "Parent" field auto-filled, Entity name and short code validation and Entity shows dropdown basis of level. As i...
Resolved! CIS - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) - Regarding Quires.
Hi Team, I am few quires regarding this CIS - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) course is, I have done the course thoroughly and understand the topics, but not feel confident to appear in exam, as i never worked on ITOM project...
Resolved! Questions on CMDB Ingest in CIS Data Foundation Course
Hello Community!!! I am currently preparing for the CIS – Data Foundation course, and one of the topics I am studying is CMDB Ingest. This topic mainly covers how data is populated into the CMDB, whether it comes from Discovery, Agent Client Collecto...
Resolved! I Need help with CMDB updation of operational status as per best practice?
Hi All, I have got a requirement if the Asset Team is making a CI or a record in the Hardware (alm_hardware) state field to "Retired" then in configuration item (cmdb_ci) table the Operational status needs to be changed to Retired and vice versa if i...
Resolved! in microsoft SCCM integration I am not getting data in most frequent logged in user field
in microsoft sccm integration in servicenow I am not getting data in most frequent logged in user field in cmdb_ci _computer table
Resolved! How to stop Operational status changing from Dr Standby on discovery of SQL Instances
Hi Folks, we have a need to prevent the Operational Status on an MS SQL Instance being updated when the device is discovered. We put our DR SQL instances into the 'DR Standby' status so we can easily identify them. However discovery is designed to ...
principal class filtering
Hello All,I enabled Principal Class on the CI Classes. Noticed that the CI lookup was not returning expected results. After review, identified that an existing reference qualifier on the CI field is overriding the Principal Class behavior and restric...
How to avoid duplicate Ci creation
Hi team, In CMDB there is one CI which has created under three different classes. with same name, same IP address and same serial number. Is this duplicate CIs ,created because of identification rule? how to avoid this in future? a. Storage Switchb....
Intune SGC populating Lenovo model numbers instead of model names (MTM)
Hi everyone, I’m currently working on a CMDB implementation and I’m relatively new to this area. We are integrating Microsoft Intune with ServiceNow using the Service Graph Connector (SGC), and while the data ingestion works, I’ve run into a challeng...
Alternatives to Exporting Large CMDB Dataset from Query Builder (Excel 500,000 Row Limitation)
Issue OverviewWe’ve built a Query Builder model to extract CI Relationship along with the Business Application. The application owner is defined on the Business Application table, we require a full extract of all related CIs for analysis along with t...
Open a CMDBTASK by default in SOW?
Hello all I have a requirement to enhance user experience for CMDB team:When a CMDBTASK is opened from a list (such as My Work list), the CMDBTASK will open in the Service Operations Workspace by default, rather than the platform UI. Is this a possib...
