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CMDB Data Certification: CMDB Workspace vs Legacy

Hi All,First of all, I miss the legacy Data Certification functionality, but, we must move on with the times. In the legacy application, I was able to easily report on Failed attributes via the cert_element table, however, even though I can locate th...

TrishP by Tera Contributor
  • 1329 Views
  • 2 replies
  • 2 helpfuls

Resolved! Ensuring Consistent Mapping Across Multiple Services

Question: Is there a way to update a list of related service offerings in one place and dynamically popular these relationships across multiple services?  Background: I have a primary service for general support. It is regularly updated with mapping ...

CD4WG by Tera Contributor
  • 553 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using On Demand with Data Manager

When creating a certification or attestation in Data Manager in CMDB Workspace using an On Demand schedule, where does one go to execute it?

DonnaOlsen by Tera Expert
  • 1673 Views
  • 5 replies
  • 2 helpfuls

ServiceNow and Qualys integration records mismatch

I’ve integrated ServiceNow with Qualys to sync server data using a graph connector. However, I’ve encountered a discrepancy: the CMDB server table in ServiceNow contains around 4,000 records, while Qualys only has 2,270 records. Additionally, I’ve ve...

karthikdsp by Tera Contributor
  • 844 Views
  • 4 replies
  • 0 helpfuls

Creating a relationship using After Script via IntegrationHub ETL

I am trying to create a relationship between Class A CI and Class B CI via data received from source. I have created a JDBC connection by passing a SQL query to get the data from source database.  I've also created a Robust transformer to transform t...

IntegrationHub After script.png
ManasiC by Tera Contributor
  • 825 Views
  • 4 replies
  • 1 helpfuls

Issue with Network Stacked Switch Discovery

Currently, network stacked switch discovery is not populating the correct model id. We want to use OID 1.3.6.1.2.1.47.1.1.1.1.13 to discover correct model id. We tried to discover switch with this OID but it failed with the following error - Post-sen...

Using consumables list for ordering

Hi, I was after some suggestions on how to provide a service for ordering consumables held in a stockroom.We are setting up a stockroom with lab consumables.  Various labs require access to see what stock is available and then wish to submit an order...

IreneBest by Tera Contributor
  • 1083 Views
  • 4 replies
  • 1 helpfuls

How to use CMDB Data Management Task Policy Execution ID?

We are using CMDB Workspace method to create CMDB Certification Tasks. So we created the Certification Policy and we are thinking of scheduling on a periodic basis. So here's my question: How can I can I create a report filter that only looks at the ...

jimmillet by Mega Guru
  • 1027 Views
  • 2 replies
  • 0 helpfuls

Integration with Cisco using Service API

Hi community! Has anyone done Cisco Service API integration into Servicenow CMDB. I am kind of wanting to know information about how to put this hardware types into our CMDB "Servers - Unified Computing","Fans","Hyperconverged Infrastructure","Switch...

Resolved! Get to De-Duplication Task for a CI from the CI

When I'm looking at a CI that is flagged as a duplicate, I get a banner at the top indicating it's a duplicate and what it's a duplicate of. Is there a way that I can get to the associated De-Duplication Task from a duplicate CI? Alternatively, is th...

JolieG by Tera Contributor
  • 854 Views
  • 4 replies
  • 2 helpfuls

Confused! which product to use for CMDB audit or compliance?

Confused! which product to use for CMDB audit or compliance? ServiceNow provides following pluginsDesired State Certification (com.snc.certification_desired_state)Activate: Architecture Compliance (com.snc.architecture_compliance)Activate: Data Certi...

Suggy by Giga Sage
  • 935 Views
  • 3 replies
  • 4 helpfuls