Duplicate CI creation with transform map

Ravish Shetty
Tera Guru

‎02-21-2025 03:19 PM

Hi all,

 

We have observed a few duplicate CIs in our environment.

These CIs are created via integrations and import sets. So, integration B is creating duplicates compared to integration A. The transform map of B has coalesced on the name field of CI but still this ends up happening with a few records. When I test it by uploading a duplicate record, it works fine, and the import does not create a duplicate.

 

Any ideas why this happens? 

I also verified that the coalesce on the name field was enabled before the duplicates were created and also that the CI's were not named differently upon creation and created with the same duplicate name.

 

Thanks,

Ravish

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Singha8
Tera Expert

‎02-23-2025 11:53 PM

Hi @Ravish Shetty ,

 

1. Test by importing a few records manually through the import set.

2. Verify in the transform history logs (sys_transform_entry) if coalesce is working.

3. Monitor logs for integration errors (syslog_import_set).

4. Enable "Reconciliation rules" configure proper Identification Rules to prevent duplicate.

 

NOTE: Coalesce works only on exact match. So, please ensure "Name" field is exactly same or not in both.

 

If this answer helped, please mark it as helful so other can benifit too!

Thank you,

Ananya 

 

 

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