What is the purpose of the Printer Queue table (autopopulated by Discovery)? The table seems to sit out there by itself and not certain where discovery gets the information (I assume Servers) but it seems there are no references or relationships cre...
Please give an example on the same
Hi Guys, We have noticed that in our CMDB "Category" and "Subcategory" attributes are populated for some classes. But lot of CI classes are missing category and subcategory field values. Does anyone know what is the use of these attributes in the CM...
I am building a new import using IntegrationHub ETL and am wanting to update asset related fields as part of the transform map. These fields currently do not exist on the CI record and I don't want to have to create custom fields on the CI to populat...
Good Day All.My business is asking to register Cloud PBX in to the CMDB. I'd like to know what CI Class other customers are using for a PBX?Thanks in advance.
Imagine a class structure as follows:Config Item [cmdb_ci]Facility Hardware [cmdb_ci_facility_hardware]Furniture [u_cmdb_ci_facility_furniture]Desk [u_cmdb_ci_facility_desk]Table [u_cmdb_ci_facility_table]Chair [u_cmdb_ci_facility_chair]Lectern [u_cm...
Only Admins are able to view the CMDB Health Dashboard tab for scheduled jobs, which provides a list of calculated scores for completeness, compliance, correctness, relationship compliance, relationship calculation and top task generating CI's. Howe...
Please explain the following questions as well.1) What are credentials?2) In what phase of discovery credentials are used?3) How are credentials used ?4) What is credential affinity ? explain with an example.
Hello!I'm currently working on improving the data reported to our incident records for our facilities department but am hitting a road block. I have established child locations within a venue and was able to have the fields populate respectively in ...
Hi Team, I need a steps to create SNMP Classifier for my one of my phones. can someone help me to get this? Thanks,Gan
I am currently trying to retrieve all records for a Paginated API using the REST Data source type and then using the ETL plug in to transform the information onto the appropriate CMDB Tables. However, I am not sure how to gain all the records from ea...
Hello good morning,I wanted to make a query about data certification.I have a request that not only the assignee can certify but also a new field called delegate,When a delegate is assigned in a businnes_app, a list type field is automatically filled...
Hi Team, We could see around 6000 to 7000 CIs getting created every after discovery and most of them dependent Cis like Switch forwarding rule, Switch port, Router interface IP Address, Hardware type, etc., and it's causing our ServiceNow getting slo...
Hello! So 2 things:1) I ran the Fix script listed here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829101and found that it seems to be the case that 56.58% of our CIs in our CMDB have invalid references (including those w...
"Virtual Machine Instances" (VMI) are like the name implies, the machines, a "Windows server" or a "Linux server" are the systems that are installed on those MVI's, how are they supposed to be related? In our discovery, I have none related, I only fi...