Resolved! cmdb ci class error
I am unable to create new record in cmdb_ci_hardware,cmdb_ci_cluster table I am getting error a related ci will not be created as the asset ci classification doesnt exist
Forum Posts
Installation a MID server in PDI
Hello Experts, Do we have a way to install MID server in the PDI's ? Has anyone tried it. RegardsNilanjan
Duplicate Tasks are being created with nothing to remediate
We are receiving new duplicate tasks created when there is only one active CI and the other record is empty. Why would this occur? One oddity is that a relationship was defined in some classes. I reviewed the CI with the relationship noted, but noth...
Model categories not updating for User
Hello, I have trouble getting the model categories to correctly display on the User. We want to make it so that we can see what specific assets are deployed to the user. I went to the form layout and chose "Asset -> Assigned To" which I think is the ...
Resolved! Creating a report using Database views
Hello, I would like to create a report for our Service Desk. They would like a report that pulls all activity from the Task table as well as the Interaction table so that they may track any trends. I have created a database view between the task ta...
Is there any doc about the required fields that each class of CI must have as best practice?
I wanna make sure that I am setting up the correct required fields for each CMDB Class but I would like to know too if there are some best practices about this
Merging Two tables to fetch the report in List View
We have a requirement, where we need to merge two tables based on OA(s) column, where OA is a List Collector field on table A (Highlighted in green as shown in SC).Table B is highlighted in Blue, based on OA(S) field we have to pull data from table ...
Resolved! How to Auto Populate Sys_id of the record in Model Number Field ?
Hi,Recently I created A 'NEW' UI action on 'Product Model' Related Banner List. After clicking 'NEW', I am able to create new product model. After submitting the form I want Model Number Field to be auto populated with sys_id of the record. I want s...
Missing Fields when creating ServiceNow Template under Incident Table
I am creating a Ticket Template for Incident under INCIDENT TABLE in ServiceNow however my needed fields are missing such as Work Notes, additional comments etc. I tried creating a template under Catalog Task and fields there are complete. Here ...
Resolved! Solved - Robust transform unable to find reference values post Tokyo upgrade
After Tokyo upgrade we found that reference fields are unable to perform and match record based on sys_id, same robust transform works perfectly fine in Sandiego instance. I made a video to demo the issue. Looking for help if someone has faced simila...
Resolved! CDW and SNOW Integration
Good afternoon, everyone, Has anyone integrated CDW with SNOW? The context of this question is that anytime my company buys hardware from CDW, a file is generated with serial numbers and asset tags (along with other details) of all of the items bein...
Resolved! Business Application versions
I have a story from the CMDB team to "Please change the Application Services table so that the Version syncs from the Business Applications table' I looked on the Business Applicatioins table and the 'Version' field is custom and was added by the Ser...
Resolved! Service Graph for SCCM - Change assigned to mapping
I am looking to change from the old SCCM Connector to the Service Graph connector for SCCM. One issue i have is the assigned to on computer objects comes through as domain\username formatbut our servicenow users come from Azure AD and no nothing abou...
Resolved! How to create Dashboard/Report which shows Service Now application user usage?
Basically, I am looking for a report which captures and reports users' interaction with specific Service Now application.So, I am looking for guidance or direction on how to create such a report. I am not sure if there is any OOTB users' usage report...
Resolved! Need Change Model Documentation
Hi Team , Need Change Model step by step documentation. Our client is moving from change workflow to Change Mode via flow designer I am new to change model . Can you please advice how to start