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Model for Managed vs. Unmanaged data in CMDB

Anyone have a categorization model or association model for managed vs. unmanaged data in ServiceNow? ex: certificates, apps, servers, etc. I'm looking for a way to categorize or associate what is managed vs. unmanaged. Managed: managed by IT Unmanag...

Daniel83 by Tera Contributor
  • 561 Views
  • 1 replies
  • 0 helpfuls

Can end user (no license) update owned CIs?

Hi Community, Can you advise if below scenario is licensing breach from ServiceNow perspective? I have end users (no roles) which act as a owners for some of the CMDB classes, for example Business App. I'm adding an ACL that allows them to WRITE on t...

Dominik H by Tera Guru
  • 588 Views
  • 1 replies
  • 1 helpfuls

Resolved! Flow is getting error

Hi , I have created a custom table "u_change_staging"  On the table i created field " u_business_unit_name " , and created a flow designer . After sometime , i just deleted the field " u_business_unit_name " and created "u_business_unit" when i run t...

Saib1 by Tera Guru
  • 620 Views
  • 3 replies
  • 0 helpfuls

Discovery issues / errors

I am running discovery on specific IP ranges for our F5's.  The team who manages the F5's has entered SNMP credentials on the device side, and our discovery schedule is set up to discover Configuration Items and we have our SNMP version set to 'all' ...

Jim Teller by Mega Expert
  • 1206 Views
  • 5 replies
  • 1 helpfuls

How to update fields based on multiple unique fields(name and serial number) and how to call call Identification Rules when using Robust Import Set Transform Maps

Hi, I wanted to update multiple tables using transform map so i have created Robust Importset Transform map. i am able to create records in both Windows and Linux tables and update records using name field as coalesce field . 1. Please guide me how t...

Community Alums by Community Alums  
  • 717 Views
  • 2 replies
  • 0 helpfuls

Resolved! Roles required to read SG-SCCM Import Set Data

Hi Team,Can you please confirm Roles required to (Read) Service Graph Modules for SCCM like SG-SCCM Data Sources, Import Schedules. I have added import_admin role but still getting below error :-"Part of the query on sys_data_source has been ignored ...

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Juhi Batra1 by Tera Contributor
  • 765 Views
  • 1 replies
  • 1 helpfuls

Getting Discovery Error: "Identification sections in pattern failed: section: discovery, error: Match step predicate is not matched. "

I am getting "Identification sections in pattern failed: section: discovery, error: Match step predicate is not matched. " error. As I was trying to debug it, I can see that it fails on "Validate Serial number or Name is not empty".  Has anyone encou...

Shirley5 by Tera Contributor
  • 617 Views
  • 2 replies
  • 0 helpfuls

Relationships for MAC Addresses

The CI Class Manager shows both parent and child suggested relationships for IP Address, but only child suggested relationship for MAC Address.  Why?  A physical Ci (ie. one which has an associated asset) will likely have both a MAC and IP Address.  ...

Resolved! CMDB Health: Duplicates - Where can we edit the parameters

Hello, We are currently working on cleaning up Duplicate CIs reported in CMDB Health results. Due to to some internal limitations, the number in our Server CI names are to be used from a given range. So, for example, in case of Server ABC123456, once...

Rohit8 by Tera Expert
  • 1446 Views
  • 3 replies
  • 3 helpfuls