Dynamic CI Group not Relating to CIs

Jbelter
Tera Guru

I created a Dynamic CI Group that used a Saved CMDB Query from the CMDB Group. However, when I look at the dependency map for one of the Queries CI records, it does not show any of the relationships it should have (according to CI Class Managers Suggested Relationships). Is this something I need to configure manually or am I missing a step?

1 ACCEPTED SOLUTION

Jbelter
Tera Guru

I now discovered a more helpful solution.
When creating an Incident, by selecting an Application Service it will populate the dependency map with the attached CMDB Group (if you used a dynamic CI Group to populate it).

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2 REPLIES 2

Ashok Sasidhara
Tera Sage
Tera Sage

The purpose of suggested relationships is just to indicate the types of relationships which are typically recommended for each CI class. You can find more details about this in the following link:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/re...

 

Suggested relationships does not do anything to populate any relationships for CI records. The actual relationship data for CIs have to populated by appropriate methods like discovery, service mapping, manual data import/entry etc. 

Jbelter
Tera Guru

I now discovered a more helpful solution.
When creating an Incident, by selecting an Application Service it will populate the dependency map with the attached CMDB Group (if you used a dynamic CI Group to populate it).