Enable users to prepopulate their ticket submissions with the essential information.

[Vetterules2]

For instance, upon initiating a ticket, an automated question list would prompt users to input basic details such as their username, site location, problem description, and any other pertinent information.

Is this possible and is it available?

If so, can you guide how to find and implement this?

Thanks

Yvette

[Dan Essigmann]

If I am understanding correctly you want users to be able to select something and have it auto populate fields on a form? If that's the case then Form Templates would be your best friend. You can check out the docs article here to learn more. https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/form-adminis...