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Resolved! CMDB Cleanup - Questions to ask the client

Dear experts,   I have the following set of questions which I have prepared to interview the customer and understand the (client to be) instance which requires a CMDB cleanup. Can you please suggest more or add/remove any more questions that you feel...

ServiceNow Data Model Diagrams

I was wondering if anyone has something similar to this but in the latest version of ServiceNow as I find this very helpful and easy to show and explain to customer or users.  https://www.snow-mirror.com/wp-content/uploads/2016/07/ServiceNow-Data-Mod...

Joseph Lata2 by Tera Contributor
  • 2602 Views
  • 2 replies
  • 1 helpfuls

List Servers with changes in "Operational Status"

Hi,I need to generate the list of server with changes in the field "operational status" for a specific month.Any idea try to do it? I have try the filtering from the UI.. but it will list any change to the CI record within the specify time frame. I h...

Charles Tiu by Tera Contributor
  • 801 Views
  • 10 replies
  • 0 helpfuls

CMDB Implementation

Hi, I need documentation or technical steps for the ServiceNow CMDB implementation. 1. ServiceNow Service mapping and discovery with AWS cloud2. Mid Server Deployment3. CMDB Classification and Class Dependency4. CI class setup5. Populating CMDB Thank...

Abirami V by Tera Contributor
  • 335 Views
  • 3 replies
  • 0 helpfuls

Resolved! Most recent discovery filed on cmdb_ci table

Hi,On cmdb_ci table, the 'Most recent discovery' field not giving the data in activity. Previously, in Dictionary Entry it has Attributes as 'edge_encryption_enabled=true,no_audit=true' but I have removed the attributes to 'no_audit=true', now it is ...

SirishaThota_0-1721371117969.png

CMDB Health

Hi Everyone/Community,I have one requirement on Servers: ESX, linux, Solaris and Computer  i need to add required and recommended attributes in completeness. In CI Class manager i have opened for ESX server class and i added the recommended  fields/a...

CI Class Manager.png CMDB Data.png
Abbas_5 by Tera Sage
  • 298 Views
  • 1 replies
  • 1 helpfuls