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Rapid7 integration with CMDB

Hello, We are planning to do the Rapid7 integration with CMDB using service Graph connector. If anyone has done the integration, please confirm if the integration is uni-directional or bi-directional. Regards,Shaik basha.

CMDB - Intune Service Graph Connector

Hi All, For one of our clients, we have implemented Intune Service Graph Connector to automatically populate computer CIs into CMDB. As a baseline, we have defined few Mandatory attributes for all the Classes. During the analysis, it was identified t...

rajeshj_cc by Tera Contributor
  • 1638 Views
  • 4 replies
  • 1 helpfuls

CMDB Health - Orphan Remediation

Hi All,I'm looking into remediating several health issues with our CMDB.One significant issue is the number of Orphan Records on the estate, currently circa 50k+Will using remediation rules therefore generate 50k tasks, one per CI, or just one task?I...

Tom104 by Tera Expert
  • 2493 Views
  • 6 replies
  • 0 helpfuls

Resolved! Business rule to align start and end dates of change with change tasks

hello dear community, im trying to create a BR which will trigger when the start or end date of a change changes.It then should fill the start and/or end date of the related change task(s). It seemed at first like a quick fix but for some reason the ...

CHGdate.png CHTASKdate.png BR.png
lmao by Tera Contributor
  • 2722 Views
  • 7 replies
  • 2 helpfuls

Resolved! Pls advise script action not trigger into the line indexof

Hi,I have attached system log, the business rule fetching CI sys id and current user id(from user table).  event triggered, script action. but the script execution failed into the line indexof. index value printing -1 still though it has value. kindl...

BanuMahalakshmi_0-1737969316819.png

CMDB Training/Path

Hello! I am a new hire and was recommended for the CMDB in-person training. I see that the Administration Fundamentals course (SNAF) is a prerequisite and am currently working on it. I have taken a look at the Career Journeys and Paths and am having ...

ReynaT by Tera Contributor
  • 1612 Views
  • 2 replies
  • 0 helpfuls

Resolved! Why is my notification not triggering when a Business Owner becomes inactive

Hi Everyone, I have created a notification on the Business Service table to trigger whenever any of the Business Owners (e.g., 'Owned by' or 'Managed by') become inactive. Here’s what I added the conditions:Condition 1: Run when "Updated"Condition 2:...

Community Alums by Community Alums  
  • 1461 Views
  • 3 replies
  • 3 helpfuls

Email notification

what we have to do in service now should we create a business rule or client script in which wherever we create an incident you need to trigger an email to assigned to the user with a few incident details like incident number, short description and d...

aggarwaltan by Tera Contributor
  • 803 Views
  • 2 replies
  • 2 helpfuls

Integration Lean IX Service Now through REST API

Hi All,We got one requirement regarding service now - leanix integration.scenario -we need to create some records in service now in custom table. only 7 fields there. these records will come from leanix side.for this as per my knowledge, I need API f...

Ashish8202 by Tera Contributor
  • 2788 Views
  • 5 replies
  • 0 helpfuls