Field is not visible neither on a form nor in XML

Karina11
Tera Contributor

‎10-10-2023 07:00 AM

We have a problem with one field ip_address. 

Field is added to the form in a default view through form layout 

Karina11_0-1696946228076.png

This field is also added via form designer

Karina11_1-1696946283009.png

We've checked client scripts, ui policies, acls, dictionary entry, table settings as well - nothing, that could possibly cause this. 

Field is not visible in XML and is missing on a form. 

Karina11_2-1696946379786.png

 

ANY IDEAS?

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7 REPLIES 7

Voona Rohila
Mega Patron
Mega Patron

‎10-10-2023 07:19 AM - edited ‎10-10-2023 07:19 AM

Hi @Karina11 

Can you please check if there are any ACL's on that field with admin overrides as false.

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Karina11
Tera Contributor
In response to Voona Rohila

‎10-10-2023 07:20 AM

Already mentioned in the description, there is no ACL that is hiding this from us. As we have two for that field, both have admin overrides as true. 

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Peter Bodelier
Giga Sage

‎10-10-2023 07:19 AM

Hi @Karina11,


Please follow this support article:

Troubleshooting fields not appearing on forms - Support and Troubleshooting (servicenow.com)


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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Karina11
Tera Contributor
In response to Peter Bodelier

‎10-10-2023 07:21 AM

Hi @Peter Bodelier 

I already saw this article, is not useful in my case, as I've mentioned in the description, all steps, and checks suggested there were performed. 

 

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