Field is not visible neither on a form nor in XML

Karina11
Tera Contributor

‎10-10-2023 07:00 AM

We have a problem with one field ip_address. 

Field is added to the form in a default view through form layout 

Karina11_0-1696946228076.png

This field is also added via form designer

Karina11_1-1696946283009.png

We've checked client scripts, ui policies, acls, dictionary entry, table settings as well - nothing, that could possibly cause this. 

Field is not visible in XML and is missing on a form. 

Karina11_2-1696946379786.png

 

ANY IDEAS?

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7 REPLIES 7

Voona Rohila
Tera Patron

‎10-10-2023 07:19 AM - edited ‎10-10-2023 07:19 AM

Hi @Karina11 

Can you please check if there are any ACL's on that field with admin overrides as false.

 

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Karina11
Tera Contributor
In response to Voona Rohila

‎10-10-2023 07:20 AM

Already mentioned in the description, there is no ACL that is hiding this from us. As we have two for that field, both have admin overrides as true. 

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Peter Bodelier
Giga Sage

‎10-10-2023 07:19 AM

Hi @Karina11,


Please follow this support article:

Troubleshooting fields not appearing on forms - Support and Troubleshooting (servicenow.com)

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Karina11
Tera Contributor
In response to Peter Bodelier

‎10-10-2023 07:21 AM

Hi @Peter Bodelier 

I already saw this article, is not useful in my case, as I've mentioned in the description, all steps, and checks suggested there were performed. 

 

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