Report Retirement for Inactive Users
Hello, Is there a way to retire all reports that were created by inactive users? Thank You!
Forum Posts
Integration hub ETL mapping Records not updated for few attributes.
We are experiencing an issue with our Integration Hub ETL mapping where the Vendor fields are not being populated . The vendor field is mapped to its correct source on the ETL mapping When I delete all my records on the table and insert it , the fie...
How to export physical CI ?
Hi, I'm trying to export all physical (non virtual) CI from the CMDB hardware table. So from the hardware table, to exclude virtual servers, I filter on "computer.is virtual is false". Doing this all CI between the hardware and computer tables are e...
How can i disable the Company field autopopulation on Incident and Change request?
I am on Utah Patch 3 Hot Fix 1 and i am trying to insert Incidents and Change Requests via the Rest API.When i insert an Incident it ignores the company value i am submitting and it inserts the company of the caller instead.When i insert a Change req...
Task: Create iTunes Process Classifier -- No Validation
Hi I am doing the Discovery fundametals and attempting one the Task: Create iTunes Process Classifier. It seems like after running the job Itune device is not created altough I have done what is required. Please help and guide me if you come accross...
Not getting installation data incase of two Discovery sources setup
We have setup SG-SCCM and SG-Intune in our SAM environment , we observed that we are getting installation data from SG-Intune but the same data we are not getting from SG-SCCM . ? If we are getting data from one discovery source , will the same data ...
How to Set CMDB Mapping in RTE for Dependent CIs
Hi Connections, I'm doing Network Inventory integration via JDBC connection with traditional import set and RTE. The Import Set Rows basically contains different CI classes information, like Network Gear, ONU, Network Site etc. Similarly, it contains...
Flow to Update Stale CIs
Hi guys.I created a flow to upgrade some ICs with Stale status to Retired and Non- Operational.But the flow is working for some and not for others.Can you help me find out where the error is?Follow the flow:
There is one catalog item where we have to display list of shared mailbox.
There is one catalog item where we have to display list of shared mailbox. Which table we have to refer to get the list.Kindly guide on this?
Data Manager Delete Policy timeout after 5 minutes...is there a property to increase
I am using Data Manager (from Management tab in CMDB Workspace) to delete all CI's ( for clean up of old stale CMDB that was never used). I create Delete Policy and go to the the scheduled job and "execute now" and I notice a timeout message at 5 min...
CMDB existing Hardware Asset Model Category update
Hi Model Category on Assets are incorrect, I would like to update from Model Category - Computer to Model Category - Computer Peripheral.How to update the Model Category on the existing Assets on CMDB?Thank you in advance
Change the description of review and submit step service builder
Hello, I want to change the text highlighted in red, "Review the details to ensure that everything looks as expected," to another message.Is it possible? If yes, can you provide me with the steps? When I check the sys_ui_message table, I can find t...
IBM AS400 discovery
Hello, I'm working on discovery of IBM AS400, Couldn't find any documentation regarding the required credentials or the pattern to use, wondering if anyone has worked on the discovery of these devices, or can point me towards the documentati...
How to discover Active IQ virtual appliances in ServiceNow
Hello,Can anyone please advise on how to discover Active IQ virtual appliances in ServiceNow? The appliances is contained within a VCenter but it is not getting discovered through VMWare Discovery. The appliance also supports SNMP but discovery does ...
Vulnerable Response and Virtual Machines
With in our company, we have been using ServiceNow for over 5 years, with me being moved up into the team 2 years ago. During that time, a lot of changes/customizations have been implemented, changed, rolled back, etc. At this point in time, we are...
