Hi Community,After upgrading our instance from Xanadu to Zurich, we noticed an issue where the “Associated CIs” section for Dynamic CI Groups becomes greyed out (read‑only/disabled) and no associated members are displayed.What we observedImmediately ...
Hi, Let me explain the steps I followed until now.1. Downloaded Zip file2.Copied that file into C drive(not sure this required or not)3.Created mid server user4.In Config file , given the instance details and mid server user details5.Right clicking o...
Hello, Has anyone set up and regularly managed their Data Centre(s), Rooms, and Racks, along with the content of the racks via ServiceNow? Can you share your experience and how it looks? How much manual effort is required to maintain the data? I'm ...
1. Create a computer class and linux class and their serial number lookup entity 2. Create relationship mapping between computer and linux 3. Computer class reference field has reference to linux server class 4. Run final preview, encountered Invalid...
Hi All I have been working on Service Graph connector for HCL BigFix in ServiceNow. Need to know if anyone has information on 'BigFix ServiceNow Data Flow'. Have been able to get the difference between the SG connector and BigFix ServiceNow Data Flow...
How we can delete orphan relationship records without impacting the system. we have around 1.6 M reocrdsDo we have functionality from service now to deal with this clean up process. Please suggest .
Hello! I'm helping my organization create a CMDB and Asset Management practice. When I arrived, there were approximately 500 items in CMDB that were essentially a record name with no metadata, originally added to support other integration efforts tha...
Need to see where this event gets triggered from: cmdbdatamanager.tasks.created
We are experiencing severe performance issues with the Configuration Item (CI) reference lookup when clicking the magnifying glass from Incident and Change records. Our CMDB contains approximately 2.3 million CIs, and simply opening the CI lookup tak...
We are experiencing severe performance issues with the Configuration Item (CI) reference lookup when clicking the magnifying glass from Incident and Change records. Our CMDB contains approximately 2.3 million CIs, and simply opening the CI lookup tak...
HiIs there a way to provide Read Only access to the Attributes of CI classes in CI Class Manager? We are wanting to let our Asset & Config team assist us in reviewing out-the-box attributes of CI classes, but I can't find a role that will give them R...
What role is required to allow someone to see all attributes available for a CMDB class in the CI Class Manager? Our CMDB manager isn't able to see what attributes are available for a class, making it hard for him to clean up data as needed.
Hi ,Can anyone assist what exact role is needed to discover SQL DB Instance. We have permissions at Windows server level, but to discover SQL DB at catalog level not sure if that term is correct, what permissions are required.Thanks
Hi, I have SG-Defender for endpoints and it's quite strange for me that this connector does not provide serial number of CI has any one of you faced this as an issue?
Hi dear community, I would like to understand a specific case of the Dynamic CI groups (DCIG). My goal is to have a DCIG for default management of my CIs. My first case are the Linux servers. Here are the steps I took : 1. Use the Managed By Group ...
