Hello, As I was searching through the end-of-life database dump that we received, I found that one of the tables we were looking for was not included. From the research and queries I ran, it looks like they did not configure the source to replicate c...
Hello everyone,We have an Identification Rule defined at the Hardware level, which is inherited by the Computer class. We also have a separate Identification Rule at the Server level.Here’s the issue:When a device is first discovered, it is created ...
IntroductionA Configuration Management Database (CMDB), in short, is a vital component in successful IT Service Management (ITSM). The main function of a CMDB is to store a thorough catalog of an organization’s IT infrastructure. When working with Se...
Currently, I am working with ServiceNow and have a base class of hardware and a child class of virtualisation server(and storage server). The hardware class has identification rules such as a name with a priority of 300 or a MAC address with a priori...
Hi all, I'm confused on how the condition script is applied for a de-duplication template. Since the script is supposed to return an array of sys_ids of the de-duplication tasks, is the condition script used to actually assign the tasks to this templ...
In our ServiceNow environment, we have identified that more than 2,000 Azure VDIs are currently being discovered as EC2 instance VMs through Azure API Discovery. Since each VDI consumes one ServiceNow license, this is causing a significant licensing ...
IntroductionIn the complex environment of contemporary IT, a reliable and trustworthy Configuration Management Database (CMDB) is the backbone of effective IT Service Management (ITSM). The CMDB in ServiceNow is the common repository for all Configu...
We have a client wanting to capture Last Logon user and timestamp, using SG-SCCM. My understanding is SCCM does a hardware scan on a scheduled basis, weekly by default. Does anyone know if logon information is captured more frequently than that, o...
we need to Create a platform analytics dashboard to take Data hygiene over time.The first visualization will be a line chart that shows 2M orphan relationships.Our goal is to decrease this count to zero but have historical record of the clean up. So...
Before the user updates the CMDB record I want the CI to be sent for approval. Once approved the chnages should be reflected in the Database..How to acheive this?Description: Could you please let me know how can we acheive the below requirement.Below...
I’m supporting the go-live of a CMDB initiative and am looking for guidance on how practitioners articulate business value or cost savings from CMDB work. Unlike SAM or procurement initiatives where savings can be tied directly to license spend, CMDB...
Hello, We're trying to add my Raritan PDUs and we're getting detection. But it's not pulling enough information for ServiceNow to even determine they are PDUs. Discovery and Service Mapping PatternsApp id: sn_itom_pattern These are Raritan PX3 PDUs....
Hi everyone, I’m working as a CMDB Business Analyst on a CMDB go-live with multiple environments (DEV → QA → PROD).Developers build in DEV, migrate to QA for UAT, and then we’re preparing for PROD. Some of the work includes Service Mapping and Dynami...
In ServiceNow is it preferable to manage Racks (including Room, Row and Rack Unit info) as Configuration Items (there is a Class named "Rack") or as attributes on other CIs (switches, routers, servers, etc.)? We want to begin managing our Rooms/Rows/...
