Getting error while configuring Agent Client Collector

[saranyavs]

Hi team,

We have succssfully installed Agent file into few servers. While collecting data we are getting below error in ACC . So that 'Host Data Connection' is showing 'Connection failed' error.

Error with CMDB Identification Engine while trying to create or update CI.

Please assist to resolve this issue.

Regards,

Saranya

[pavani_paluri]

Hi @saranyavs ,

1.Please check failed payload has required info like Hostname, serial number, IP address. If even one of these is missing or blank, it fails.
2.IRE rules configured in your instance for any customizations
3.Any custom rules or scripts blocking the update

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P