Hi All,
I am new to configuring Identification and Reconciliation Engine (IRE) rules and would appreciate some guidance.
We are planning to implement HAM and I would like to understand the recommended approach for configuring IRE for classes such as Computer, Server, Mobile Device, and Network Gear.
I can see that Servicenow provides several OOB identification rules for these classes. Before implementing HAM, should we rely on the OOB rules, or is it recommended to create custom identification rules using additional attributes?
For example, In some documentation and best practice discussions, i have seen recommendations to identify computers using a combination of Serial Number + Model ID. however, I do not see this exact combination in the OOB IRE.
Could someone please clarify:
1. Are the OOB IRE sufficient for HAM implementations?
2.What Identification attributes are commonly used for Computer, Server, Mobile Device, and Networkgear classes?
3.Is it considered a best practice to modify/create IRE before HAM implementation?
Any guidance, recommendations, or real-world experiences would be greatly appreciated. Thankyou
