Guidance on Modeling and Discovering SAP BTP Subaccounts in ServiceNow CMDB

[Deepika Mishra]

Hello ServiceNow Community,

I am currently exploring the best way to represent SAP BTP (Business Technology Platform) Subaccounts in the ServiceNow CMDB and would appreciate your insights.

Background & Business Justification:

SAP BTP is a key platform in our enterprise architecture, hosting multiple applications and services across different subaccounts. Currently, these services are loosely mapped to a generic PBS (Platform Business Service), which limits visibility and traceability.

We aim to:

• Map each app/service to its respective SAP BTP Subaccount for better traceability.
• Enable solution architects to visualize where each service is hosted within BTP.
• Support Service Operations Management (SOM) by identifying the exact subaccount to investigate in case of service degradation or outages.

What We’re Looking For:

1. CMDB Class Modeling

• Is there an out-of-the-box (OOB) CMDB class in ServiceNow that can be used to represent SAP BTP Subaccounts?
• If not, what would be the recommended approach to model this? For example:
• Extending an existing class
• Creating a custom class under a specific hierarchy
• What attributes or relationships would you recommend capturing

2. Discovery & Integration

• Does ServiceNow support native discovery of SAP BTP Subaccounts?
• If not, has anyone implemented a custom discovery or integration using:
• IntegrationHub with SAP BTP APIs
• SAP Open Connectors to pull subaccount metadata
• Any third-party connectors or middleware
• How are you handling CI population and updates for dynamic environments like BTP?

Additional Context:

• We are using the ServiceNow CMDB with Discovery and Service Mapping.
• We are open to both custom modelling and integration-based discovery approaches.

Any insights, architectural suggestions, or shared experiences would be incredibly helpful. If you’ve tackled a similar use case or have recommendations on how to approach this, please help me with same in a very detailed process as I am new to CMDB space.