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Fields size monitoring and harmonization

I have encounter this issue with CMDB The intune table definition sets the IMEI field size a 255. Of fact, the IMEI discover by Intune is very long. For example the mobile devices with 2 SIMs have a very long string as IMEI356796117431794,CTSubscript...

naxis alx by Tera Contributor
  • 698 Views
  • 1 replies
  • 0 helpfuls

Bulk update CI tag

Hi AllI want upload csv filed to update/delet CI tag①I WANT:Upload the tag (port#) as a CSV file and paste it to each CI of the device/slot/port at onceCan create tag based application services ②I WANT:Upload tags (port#) as a CSV file and delete tag...

Automatic way to remediate de-duplication tasks in Servicenow

Hi, We want to clean up the duplicate CIs from CMDB and we are refering to the de-duplication tasks (reconcile_duplicate_task) table. There is one way to remediate the task is by clicking on Remediate UI action and followed by other steps. However, w...

Priyanka84 by Tera Contributor
  • 3565 Views
  • 6 replies
  • 3 helpfuls

Resolved! How to create custom Reference Qualifier fields

Hi there, I have a demand where I need to create a Reference Qualifier field where I need to show only services that are under the parent Service, and also are active. Right now we are trying like this: We've also tried adding this: javascript:...

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Andre Tella by Tera Contributor
  • 2417 Views
  • 6 replies
  • 0 helpfuls

Transform Map Script

I am trying to create a relationship mapping transform map.I would like to ensure the Parent.Class and Child.Class is validated before transforming the data to the table. Example: I would like to confirm child.class = windows server or Linux Server o...

Duplicate CIs in search field

Hello, We are having an issue of duplicate CIs showing up for users on Changes, problems, and Incidents and I am wondering what the best way around this is. For example when a user submits a problem for Adobe we currently have several Adobe CIs in ou...

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Discover Remote devices or Devices connected to VPN

Hi, I've a requirement to discover desktops/laptops for people who are working from home and desktops/laptops which are connected to VPN. So, how would I go about discovery such kind of devices through ServiceNow Discovery. Thanks in advance.

Newest Data Leak comment

Based on this article:Knowledge Article View - Now Support Portal (servicenow.com)I would like to know what this fully means:Based on our current analysis, when the render_size is between 9,000 and 9,600, only a record count was potentially exposed. ...

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CMDB Asset Import

Hi There, Is it recommended or allowed to use the cmdb_ci table as an identifier table for third-party application development?   

Mukti Shah by Tera Contributor
  • 778 Views
  • 1 replies
  • 0 helpfuls