Hello all, I'm trying to figure out what classes should be kept for calculating staleness on the CMDB Dashboard.I'm thinking only the classes we are discovering like servers, printers, and switches etc.Classes like network adaptor, business app, and ...
Hi,After running the filter, the only option is "Infinity HHD" which I'm not supposed to select. I've gone back to retrace my steps but I can't figure out where I went wrong. Does anyone know why "HHD devices an prototypes" isn't there? Would it hel...
Hi guys! Apologies as I am not well verse in CMDB and CI so I need help.Some CI's that are not suppose to be visible are still showing under the "AFFECTED CI's" tab in our Change tickets.We have a System Property in place to filter those CI but I'm n...
We have been testing the agent client collector for servers and workstations that are not routinely available when Discovery scans IP segments. The basic setup is not hard and seems to work, but I'm having a hard time understanding how to create a "...
Please give a real-time scenario and provide any docs or sources to learn
Hi All, I am recently working on the Enterprise Architecture Workspace. I have made some configuration changes using UI builder. How to back them up or move the changes to another instance (Stage/Prod). Can I put the changes into update change set? ...
Hi Team, We currently have Data Certification running on Servers on a 7 day cycle to collect desired attributes on newly deployed servers. I'm looking for a way to present these as Metrics on a dashboard but I'm not finding a really good way to s...
I have the need to export the "Related Items" within a Business Application into a xlsx speadsheet but don't know how?Basically the same routine which is generating the "Related Items"-List which is also used to generate the Dependency Map!?Thanks a ...
Hello, I am working on a project where I need to extract Configuration Item (CI) dependencies (both first and second-degree) from ServiceNow using the API. I am particularly interested in cmdb_ci_appl and cmdb_ci_service CI types.Is there a straightf...
Hello Experts,There are some tools in ServiceNow STORE app which are API based integrations/other normal type integrations. Basically they are not SG connectors, so they dont pass via IRE. In such scenario, are there any guidelines/best practices to ...
New to ServiceNow and on the latest Vancouver release, however noticed quite a lot of SNMP OID Classification models for a range of vendors missing. Are we really expected to just add all the missing models we have in our environment and there is no ...
Is there a way to add Data Classification Fields to CMDB. We want to have the following fields in CMDB for Configuration Items:1. Data Classification (Confidential, Restricted, or Public)2. Confidenial Type: (PHI, PII, PCI)
The only relationships I didn't create was to a parent application service because there is no parent.
My question is simple. We have a product that does the discovery of most of our assets, it will tell us what software the Computer, laptop, VM or any other endpoint has installed on it, It will give Ip addresses and the usual stuff. We have mid-ser...
Hello,Lot of discovery status are at cancelled state what could be the reason?Also if i group by schedule can see this type of sys id
