Hi guys,Hardware models and computer model which under comes under product catalog both are same or different ,How to Create a new Computer Model IDsLenovo ThinkStation P360Lenovo ThinkStation P360 Ultra Can you please assist me.Thanks in advance.
Hi guys, I am after a little advice around mapping database CIs to application services. We recently mapped 120 SQL servers (windows servers) to application services during one of our first iterations of creating a meaningful CMDB. These windows ser...
Can I get help to understand what is 'assigned to' on computer in ServiceNow mapped to from Intune? There are two fields in Intune - 'Primary User' and 'Enrolled User' I can see the data stream is using the API /deviceManagement/managedDevices/ Th...
Hi, In alm_hardware table by default the Sate and Substate getting updated with the previous value and updated by showing with different user and not at all related to any previous value.how can we fix this issue in the system? thanks
Good afternoon, Is it possible to create logical groups of devices from the CMDB or Business Services? For example, I want to group together a list of servers at one office location or I want to group together all of the workstations in our Seattle l...
Hi All, I believe this new business service table was introduced when the DPM plugin is enabled. However it has caused a dilemma and was wondering how has others managed this. Initially, we had the business service table which was [cmdb_ci_service] ...
There are 20k assets which doesn't have CI linked to it because the model category of those assets doesn't have a CI linked to it.We need to update the model category to a new model category which has CI class linked to it. Does by updating it, will ...
Hi Team,I am new to ServiceNow and I have just signed up with a trial account. Once I login with my account, I cannot see or navigate to Service Management Page where I can search for Plugins like SCCM (attached screenshot). Is this not available in...
Hi, Does anyone have any clues or tips about capturing backup policy information against Server CIs? Specifically, backup frequency and retention period. The purpose or intent is to use the values to perform a periodic attestation that backups are be...
Hello, I'm doing some testing with two CIs, a computer and a printer. In the CI records, I have the printer relationship set as a child of the computer. If I look at the asset records for each device I don't see any type of relationship, which is ki...
Hi, I am starting to use the IntegrationHub ETL to pass data loads into the CMDB through the RTE & IRE. However if the data has a field (e.g. Environment) that maps to a Choice List field in the target table, any invalid data just gets entered in rat...
Hello i'm playing a bit with the IntegrationHub ETL and i came across a problem i can not solve. My Input is a Excel:Name,Costcentersrv21,001srv43,004 I want to import Servers to the Windows Server Class and automatically populate the Cost Center fi...
I am trying to find a way to create a discovery for IP Addresses that are active over scanning the whole network during a CI Discovery. I ran an IP Address discovery and have the list of IP's in the discovery_device_history table. I thought the IP ...
Hi Everyone, Need your help. We have been Discovering printers in our organisation but what we have found the MAC address is not getting updated with record even though I can see in entries at down there is a network adapter associated with each pri...
How can I create an API?I have a users group, now I have to get the list of members in that group.How can I do it?
