Enable the email functionality from SCTASKs
This feature is available on the SCTASK if:
The SCTASK is not in a final status (completed or canceled). It must be in the open, in progress, or pending status.
The logged-in operator must be a member of the SCTASK assignment group.
This principle is already in place on RITM and INC, and should be maintained:
The email is sent to the recipients from ServiceNow (the sender is the ServiceNow mailbox).
The name of the operator sending the email is clearly recorded in the activities.
Sent and received emails must appear in the activities (in work notes) - with a timestamp.
The reply email must be considered an additional comment if it comes from the requester or the recipient.
