Resolved! How to check if discovery is using IRE rules
I'm new to using discovery. Please help me on how to check the IRE rules for discovery
Forum Posts
Service Graph Connector for InTune - Connection and Credential Alias
I'm working through the "Service Graph Connector for Microsoft Intune" Guided Setup. I'm stuck on the 2nd section "Add Multiple Instances" step 6 - Create data sources and scheduled import jobs. I setup the default default "IntuneConnAlias" connecti...
Resolved! What classes should be kept for calculating staleness on the CMDB Dashboard
Hello all, I'm trying to figure out what classes should be kept for calculating staleness on the CMDB Dashboard.I'm thinking only the classes we are discovering like servers, printers, and switches etc.Classes like network adaptor, business app, and ...
Lab 7.4 section 4: HHD devices an prototypes do not appear on the available CIs list...
Hi,After running the filter, the only option is "Infinity HHD" which I'm not supposed to select. I've gone back to retrace my steps but I can't figure out where I went wrong. Does anyone know why "HHD devices an prototypes" isn't there? Would it hel...
How to exclude items in CI and should not be visible on Change tickets?
Hi guys! Apologies as I am not well verse in CMDB and CI so I need help.Some CI's that are not suppose to be visible are still showing under the "AFFECTED CI's" tab in our Change tickets.We have a System Property in place to filter those CI but I'm n...
Resolved! Agent client collector - updating Operating System field
We have been testing the agent client collector for servers and workstations that are not routinely available when Discovery scans IP segments. The basic setup is not hard and seems to work, but I'm having a hard time understanding how to create a "...
What is difference b/w Horizontal and Top down discovery ?
Please give a real-time scenario and provide any docs or sources to learn
Resolved! How to backup the workspace changes or move the changes from one instance to another
Hi All, I am recently working on the Enterprise Architecture Workspace. I have made some configuration changes using UI builder. How to back them up or move the changes to another instance (Stage/Prod). Can I put the changes into update change set? ...
Data Certification Metric
Hi Team, We currently have Data Certification running on Servers on a 7 day cycle to collect desired attributes on newly deployed servers. I'm looking for a way to present these as Metrics on a dashboard but I'm not finding a really good way to s...
How do I export Related Items within Business Application to xlsx ?
I have the need to export the "Related Items" within a Business Application into a xlsx speadsheet but don't know how?Basically the same routine which is generating the "Related Items"-List which is also used to generate the Dependency Map!?Thanks a ...
How to export the CI and CI related applications to a CSV
Hello, I am working on a project where I need to extract Configuration Item (CI) dependencies (both first and second-degree) from ServiceNow using the API. I am particularly interested in cmdb_ci_appl and cmdb_ci_service CI types.Is there a straightf...
Resolved! Best practice to follow for CMDB integration with tools which does not pass via IRE?
Hello Experts,There are some tools in ServiceNow STORE app which are API based integrations/other normal type integrations. Basically they are not SG connectors, so they dont pass via IRE. In such scenario, are there any guidelines/best practices to ...
Resolved! SNMP OID Classification Updates
New to ServiceNow and on the latest Vancouver release, however noticed quite a lot of SNMP OID Classification models for a range of vendors missing. Are we really expected to just add all the missing models we have in our environment and there is no ...
Data Classification Fields in CMDB
Is there a way to add Data Classification Fields to CMDB. We want to have the following fields in CMDB for Configuration Items:1. Data Classification (Confidential, Restricted, or Public)2. Confidenial Type: (PHI, PII, PCI)
When I try to create an application service I get a "Too many other errors" message.
The only relationships I didn't create was to a parent application service because there is no parent.
