Please refer the following documentation regarding details information on products discovered:https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/service-mapping/reference/r_SupportedApplications.html Hope this helps!!!
Hello all,I have virtual machines hosted on ESX servers (on-premise) and virtual machines hosted in the cloud (AWS AZURE...). What does the "is_virtual" checkbox mean? Is it used to specify that a virtual instance is hosted on a physical server ? Or...
We are on version Vancouver and trying to create a Service Map for multiple applications. Some of our applications are running Tomcat behind a load balancer and the Service Mapping works up to the Tomcat application server, but will not show the MySQ...
Hi All,We are using OCI Discovery schedule in our environment and recently noticed that Operational Status and Install Status of the Cloud database discovered through the datacenter constantly changes for every Discovery. I tried debugging the patter...
We have had to manually enter some CIs such as network appliances and some servers. What is the best approach to use to have a task or something generated for someone to verify that the server is still operational every so often so the CI does not g...
If an integration is using api/now/identifyreconcile and which generally uses sys_object_source_info containing a source_native_key while sending in IRE payloads but wants to move this pointer to a new cmdb item rather than a previously deprecated or...
First of Many Question, we are on the LONG journey of cleaning up our CMDB. 1. Why are all of my CMDB Health Dashboard (Inactive) except the Base on..ie CMDB Completeness Dashboard (inactive)Change dashboard
Hello, We have setup the SG connector for Solarwinds and we have requirement to Ignore some data which we are receiving from SG- Hardware data source. How can we achieve that ? Is there any configuration in robust transformer to ignore such transform...
Hello All, We have requirement where in specific country users(ex:India) should have create access to ALL CMDB tables.When we built a create ACL it is providing access to India users but it is not letting other country users to create(Few ACL's were ...
Hi, We are having SCCM integration for importing the Computer and Server CI class in CMDB. I am seeing that the Serial Number[cmdb_serial_number] table is getting populated automatically by SCCM. I am not able to find any transform map or business r...
Hi everyone, i've got the following error, but I dont know how to set the relationship right in the IntegrationHub ETL. I want to achieve to import records into the cmdb_ci_vcenter_cluster Table. In payload no relations defined for dependent class [c...
Hi Team, Can anyone tell me how to populate service offering based on CI's. If I choose CI then I want to populate Service offering of it which is present on higher level but the relationship of CI's is not cosistent (till Service )in between there a...
Hello, In the ServiceNow instance I work with there are Computer CIs and some of these have Installed Software instances representing their BIOS version. I want to report on ALL Computers and include the Software values Product Name, Installed, Versi...
Hello,how can I connect a Business Application to a Business Process using the M2M table called: cmdb_m2m_business_process_ci, in the User Interface?I really do not care about the semantic of this operation and I do not need a Reference link.I really...