Converting date and time to milliseconds in excel. (Certificate Bulkload).
Hi Team,How do I convert date and time to milliseconds in excel? I need to convert valid from and valid to in order to bulkload certificates in ServiceNow.
Forum Posts
Resolved! CMDB CI status fields - install_status vs life_cycle_stage
We are currently implementing Vulnerability Response, and we noticed that OOB functionality in VR checks the status of a Configuration Item using the life_cycle_stage field. We do not have this field populated on our CIs. We use the install_status fi...
Setting up SSH Credentials
Hello, I'm trying to understand setting SSH credentials. Here the scenario. I have an application I am trying to service map, but SSH authentication failed. It's asking for me to verify if the credentials are correctly defined for the host "applicati...
Resolved! We want to discover all virtual machines as "Servers" even if they are Windows 10/11
We use ACC agents on servers but this question would apply to normal discovery also, I think: We treat all of our virtual machines as Servers even if they have a client OS. In ServiceNow Dsicovery, normally a Windows 10 machine would get put into t...
Agent Client Collector file distribution
Hi, my use case is that I would like to have on each ACC agent a file, where will be stored information about to which company related ACC Agent belongs to. I have noticed that on each agent, there is a "C:\ProgramData\ServiceNow\agent-client-collect...
Tree or diagram to display CI Type (or CI Class) table hierarchy
The file is in visual basic. Attached is a screenshot.
Resolved! Intune SG import identifier (strange behaviour for import of one device)
I am currently checking the duplicates in the CMDB and run the de-duplication tasks, after I figured out, why there was a duplicate. A lot of them occur because people do not adhere to the Asset Mgmt processes... But now I stumbled upon something I c...
Discovery Error
Cannot connect, status is TCP_CONNECTION_DROPPED. Connection unexpectedly closed by SSH server
CMDB CI Relationship Type
Hi Community, I am currently working on CMDB relationship and need to create a parent-child relationship between two Configuration Items (CIs). I am unsure about the best relationship type to use in this scenario. Could anyone provide guidance or bes...
HAM & SAM - Is there a need for ServiceNow Discovery
Hi All We are implementing the HAM & SAM Modules. Currently our limited Asset Management for End User uses InTune integration with Infrastructure using ServiceNow Discovery.My question is, will the HAM & SAM Functionalities work fully with just InTun...
Best practice for only showing specific classes on the CMDB Health dashboard
Hi, I would like the CMDB Health Dashboard to only calculate metrics for a few specific classes, e.g. Network Gear, Server, etc. What is the best practice to use Health inclusion rules effectively without having to define a Health inclusion rule for ...
Service Graph connector for Tanium
Hello, I have installed the "Service Graph connector for Tanium" and the CI's are getting created fine. I have a question. for all the assets created from this SGC , i want to always set the Support group to be always "ABC-support group" I know, i ca...
IBM Storwize V5030 discovery
Hello, Can someone please provide an insight into how to discover IBM Storwize V5030 in ServiceNow? Thanks.
Resolved! Migrating ACC agents from an old MID Server to a new one without reconfiguring/redeploying packages?
We have built a new MID server because the old one was on an older Windows Server version than our new standard. We have migrated schedule jobs to the new server (Horizonal Discovery, LDAP queries etc) but all the ACC agents still connect to the old...
Resolved! Question on actual usage of cmdb_ci.attributes field
Hello CMDB community,RE: we are on UTAH versionWe are building a special decommission process using APM and server/database to APM relationships. We need a way to identify a database server as being a shared database server, I have a database view...
