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Add Company IP Ranges to CMDB - How?

We are using Locations for all our Company sites. I would like to add a tab for the IP network range, Subnet, Mark, etc for each location. Any idea's on where this list of IP ranges can live? I looked at all the IP places in ServiceNow but don't see ...

ServiceNow Trial Account

Hi Team,I am new to ServiceNow and I have just signed up with a trial account. Once I login with my account, I cannot see or navigate to Service Management Page where I can search for Plugins like SCCM (attached screenshot).  Is this not available in...

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How to trigger Business rule in Server side script on ATF ?

Hi Everyone, I need to trigger flow designer in server side script on ATF, when user is inactive on user table, I need to identify User in Imp_user  table with same eagle id and set to status "T" and raise a request.Any suggestion will be helpful,Tha...

venugopal s by Tera Contributor
  • 253 Views
  • 1 replies
  • 0 helpfuls

i have a requirement for CMDB form

Hi all ,  I have a requirement in cmdb form , we have fields inn CMDB computer form   based on the install status when install status is installed ,issued date is mandatory and clear the returned date when the install status is pending repair or in s...

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MK21 by Tera Contributor
  • 500 Views
  • 14 replies
  • 0 helpfuls

Auto formatting of Integer field type

Hi everyone, I can't seem to find the "thing" (I am assuming it's a property) that is responsible for fomatting every single field type that contains only numbers (e.g. Decimal, Integer). On this screenshot for example, in "Price (recurring)" field, ...

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Dashboard export to PDF "error occured"

When I Try to export dashboard into PDF error pops up "An unexpected error has occurred. Please contact your system administrator"  can anyone know. how can we fix this 

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Server Backup Policy

Hi, Does anyone have any clues or tips about capturing backup policy information against Server CIs? Specifically, backup frequency and retention period. The purpose or intent is to use the values to perform a periodic attestation that backups are be...

PG2 by Tera Expert
  • 750 Views
  • 3 replies
  • 0 helpfuls

doubt

  (function executeRule(current, previous /*, g*/ ) { var userGR = new GlideRecord('sys_user'); userGR.addQuery('u_dob','ISNOTEMPTY'); userGR.query(); while (userGR.next()) { var dobValue = userGR.getValue('u_dob'); va...

Bruce lee by Tera Contributor
  • 183 Views
  • 1 replies
  • 0 helpfuls

Resolved! Attaching receipt to CI

What is the recommended way of attaching receipt to a CI? 

AK15 by Giga Contributor
  • 349 Views
  • 3 replies
  • 0 helpfuls

Configuration Item Model Normalization

Hi All, I am implementing Normalization for Configuration Item(computertable(cmdb_ci_computer)) for Model ID  Field which is referencing to Product model table.If Model ID is being populated as Lenovo 4291H67(Display name combination of Manufacturer ...

Modelling Active-Active Application Services

I'd love some community input or thoughts on the topic of modelling Application Services for an application that has an active-active availability architecture. My first thought is one or two Application Service CIs? My second thought is, what is the...

Integration Hub ETL Field Mapping to Choice List fields

Hi, I am starting to use the IntegrationHub ETL to pass data loads into the CMDB through the RTE & IRE. However if the data has a field (e.g. Environment) that maps to a Choice List field in the target table, any invalid data just gets entered in rat...