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‎09-02-2024 10:39 AM - edited ‎09-02-2024 09:27 PM
When both CI and SO has Assignment group filled with different values, now it works wrt CSDM (not technically, asking from CSDM process perspective)
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‎09-02-2024 11:28 AM
Hi @Suggy
1. You mean, if both CI and SO has different Assignemnt groups, and of both CI and SO is selected, then the CI's support group will take precedence over the SO support group?
Atul: I tested this in my PDI and yes it will take CI support group.
Here :
2. Can I get more details on the 2 system properties in your screenshot. What exactly is that
Atul: These properties help you to decide, you want to map support group / change group of CI or SO. If these properties not exits you can create new.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎09-02-2024 10:46 AM
Hi @Suggy
It will update the group based on CI if CI and SO both have a group irrespective it is the same or different group.
OOTB:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎09-02-2024 11:02 AM
1. You mean, if both CI and SO has different Assignemnt groups, and of both CI and SO is selected, then the CI's support group will take precedence over the SO support group?
2. Can I get more details on the 2 system properties in your screenshot. What exactly is that
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‎09-02-2024 11:28 AM
Hi @Suggy
1. You mean, if both CI and SO has different Assignemnt groups, and of both CI and SO is selected, then the CI's support group will take precedence over the SO support group?
Atul: I tested this in my PDI and yes it will take CI support group.
Here :
2. Can I get more details on the 2 system properties in your screenshot. What exactly is that
Atul: These properties help you to decide, you want to map support group / change group of CI or SO. If these properties not exits you can create new.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎09-02-2024 09:26 PM
Thank you Atul 🙂