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How to fix CI references on incident/change after CI recreated?

We have a need to do full reboot of CMDB and reconfigure data sources. But there are some CIs which were referenced in incidents and change. After reconfiguration, same CIs will come to SN but with different sys_id. What will happen to CIs that were ...

Mihir YSSS by Tera Contributor
  • 336 Views
  • 3 replies
  • 0 helpfuls

Discovery pattern

I have a command output in discovery pattern and the output I want to run for another command, how should I use one command output in other step and it is dynamic and it can be more than 3 or 4.

AWS Cloud Discovery

Hello, We have set up cloud discovery and using cross assumed role but this only works for midservers that are in the account we are discovering. Do we have to deploy midservers in every account in order to discover the cloud resources in each accoun...

JeffE by Tera Contributor
  • 433 Views
  • 1 replies
  • 0 helpfuls

Resolved! Catalog Requests

Hi, We have a requirement to mention the different Business Services under one ServiceNow catalog. As of now, we are using the below-given scripting code so that free support case business services can be popped up when we create a new ticket via Cat...

Cirtrix Netscaler Connection Section

I am attempting to Top Down Discovery. The pre-built identification section for Citrix Netscaler is passing, but when the connection is being runs its returning "failed skips" Here's the first step error:- HTTP Type: ADDRESS ERROR: Feature not suppor...

Khill by Tera Contributor
  • 543 Views
  • 4 replies
  • 0 helpfuls

Resolved! Reboot date for windows

Hi community, I'm wondering why in the ootb discovery for OS, we do not find similar information across different OS. I understand that attributes specific for 1 OS are not visible everywhere.  But what about reboot time ? On linux, an attribute call...

sylvain8 by Tera Contributor
  • 540 Views
  • 3 replies
  • 1 helpfuls

GitHub Enterprise Server Discovery

Has anyone ever setup Discovery for GitHub Enterprise Server? I suspect it would be a lot of customization since it is a self-contained virtual appliance. https://docs.github.com/en/enterprise-server@3.10/admin/overview/system-overview Thanks for any...

Rick Mann by Tera Expert
  • 485 Views
  • 1 replies
  • 0 helpfuls

Talend job discovery

Hello all, Our company has started wanting to track all talend jobs for use in change control and incident management. We're wondering what the best options would be for discovery of these jobs and what class they should be identified as.  Our curren...

Corey H_ by Tera Contributor
  • 280 Views
  • 1 replies
  • 0 helpfuls