how to automate risk on change form using business service criticality field
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07-18-2024 10:24 PM
Hi All,
I currently using risk assessment Ui action which is responsible for calculating risk field on change form, now the I wanted add the risk scores and weight based on the CI field called 'business criticality' as show follows,
for example, if business criticality is mission critical the response should be concidered as 10.
I dont wand add question in risk assessment form, it should be in background.
Criticality: Response score
Mission Critical 10
Business Critical 5
Non Critical 1
Overall Weigh: 0.9
did anyone support me achieve this?
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07-18-2024 10:29 PM
Hi @Nilesh Pol1
Did you get a chance to look at risk conditions, Does one of the conditions fulfil your requirement?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-18-2024 10:44 PM
I was going through the risk conditions, but not understood where I put response score = 10 if business criticality is mission critical?
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07-19-2024 02:38 AM
Hi @Nilesh Pol1
You need to select the scripted value and then add the coder here
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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