how to automate risk on change form using business service criticality field

Nilesh Pol1
Giga Guru

Hi All,

I currently using risk assessment Ui action which is responsible for calculating risk field on change form, now the I wanted add the risk scores and weight based on the CI field called 'business criticality' as show follows, 

for example, if business criticality is mission critical the response should be concidered as 10.

 

I dont wand add question in risk assessment form, it should be in background.

 

Criticality:                         Response score

Mission Critical                        10

Business Critical                       5

Non Critical                               1

 

Overall  Weigh: 0.9

 

did anyone support me achieve this?

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nilesh Pol1 

 

Did you get a chance to look at risk conditions, Does one of the conditions fulfil your requirement?

 

AGLearnNGrow_0-1721366919954.png

 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Nilesh Pol1
Giga Guru

Hi @Dr Atul G- LNG 

I was going through the risk conditions, but not understood where I put response score = 10 if business criticality is mission critical?

Hi @Nilesh Pol1 

You need to select the scripted value and then add the coder here

 

AGLearnNGrow_0-1721381899861.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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